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Troubleshooting
189
Appendix B
Troubleshooting
B.1 Problems You May Encounter
This appendix provides typical solutions for problems you may encounter while using StorView to control
and manage the storage systems. Also refer to the Event chapter, and review the cause and actions for
each event listed.
Symptom
Reason
Solution
Continuous indications
that the partner
controller has failed or
is missing.
A partner controller in an Active-Active
configuration has failed or was
removed.
Operating in a Stand-Alone
configuration with Single Controller
Mode not selected.
Until the partner controller is replaced,
temporarily enable Single Controller
Mode in the Controller Parameters
tab. Be sure to disable this option
when the partner controller is to be
replaced.
If you are operating in a Stand-Alone
configuration, enable the Single
Controller Mode setting in the
Controller Parameters tab.
Password Error
Password not accepted at log in.
Password was forgotten or lost.
Password is case sensitive, ensure
that the password is entered correctly.
Contact technical support for the
procedures to recover from a lost or
missing password.
Lost communication
with the RAID
Controllers.
Service is hung.
Restart the StorView service. Access
the Control Panel and double-click on
Services. Locate the StorView Service
and click Stop. Once the service has
stopped, click Start and retry the
connection by clicking the Rescan
button on the StorView Main screen.
Summary of Contents for 131018 - StorView Snapshot - Mac
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