LaCie 131018 - StorView Snapshot - Mac, User Manual

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Troubleshooting
193
StorView displays a
message: “No storage
solution found.” The host operating system is not able
to see the storage solution. Ensure that the Fibre devices appear
in your HBA’s BIOS.
Ensure that you have the latest driver
installed for your HBA.
Probe the SCSI enclosure to ensure
that you see the solution.
Reboot the host and the storage
system.
I received the following
message: “Lost
communication with
server. The server
maybe down.” During heavy host operations and/or
data I/O, the system may become too
busy to complete CGI requests from
the GUI in the time allocated. After several updated attempts have
failed you will see this message. At
this time you can try to use the
Browsers’ refresh function to reload
the StorView GUI. If that is
unsuccessful, you may need to stop
and then restart the StorView Server
service. If you continue to receive that
message, close the browser and wait
until I/O traffic has settle down before
opening the StorView GUI back up.
You will still continue to receive email
notifications and Event logging.
During heavy data I/O,
when I try to make a
configuration change I
get a failure saying that
the controller is busy The controller’s onboard resources
are consumed. Configuration changes during heavy I/
O are not recommended. You can
either wait until there is less data
traffic or keep re-trying the command
until it is successful.
Enclosure image on
the Main screen is
dimmed or greyed out. Enclosure Support option has been
disabled. Access the Controller Information
window by clicking the Controller icon.
Verify the option “Enclosure Support”
is check and click APPLY. Close the
window.
Fails to set SATA disk
drive as a spare.
Invalid field error. Possible mixing of SATA MUX
Transition card types. Ensure the MUX Transition cards are
all of the same type, either A/A or A/P,
specifically on the spare drive
attempting to be added. Refer to the
hardware user guide for illustrated
samples of MUX Transition cards.
Symptom Reason Solution