Canon Oce Colr Wave 500, Operation Manual

Page: 334 / 360

Event message Troubleshoot
[The scan job cannot be delivered to
the external location. The job has
been deleted.] • Check the credentials, the username and password, of
the external location.
• Use the check feature in the external location configu-
ration window.
• Check all other external location settings.
[Impossible to generate the file from
the scanned original(s). Try to scan
again with a lower output file resolu-
tion. If the error persists, make sure
the original is not too long.] • Lower the output file resolution.
• Change the file type.
• Reduce the original size when it is too long.
• Check the scan resolution and the compression.
• In case of a multi-page document: split it into several
scanned files.
[The accounting data for the job are
invalid. The job has been deleted.] • Correct the accounting data in the submission applica-
tion and reprint the job from the smart inbox.
• Check whether the accounting parameters are correct-
ly synchronized, on the job submission tool or driver.
[Print settings conflict: the document
is identified and printed with the set-
tings embedded in the file] A job was submitted from an application that added a
Job Ticket while the file already contained a Job Ticket.
The settings you have selected in the submission appli-
cation are not used. Instead, the Job Ticket settings em-
bedded in the file are used for printing and identification
of the job. The job will appear in the print queue and the
Smart Inbox with its original name.
• If the settings embedded in the file contain a Smart In-
box name, the job will be kept in that Smart Inbox.
• If the settings embedded in the file do not contain a
Smart Inbox name, the job will be kept in the default
Smart Inbox defined in [System defaults] - [Job man-
agement].
• If you do not want to use the original settings embed-
ded in the file, use Océ Publisher Select to print the
job.
Settings in case of errors
Introduction
If you encounter problems with print jobs, there are a few settings that can help you.
Procedure
1.
Open the [Preferences] - [System defaults] tab.
2.
Under [In case of errors], you can make the following settings:
Setting Value Description
[Clear system at next
start-up] [Yes] Activate this setting when the printer has a problem with
processing jobs in the queue. Restart the system to auto-
matically remove all jobs from the system. Then deactivate
this setting and restart the system again.
4
Settings in case of errors
334 Chapter 8 - Solve Problems