Chapter 40: Diagnostics
STANDARD Revision 1.0
C4® CMTS Release 8.3 User Guide
© 2016 ARRIS Enterprises LLC. All Rights Reserved.
1024
Service-Affecting Protection
Running diagnostics on the C4/c CMTS modules is potentially service affecting, therefore, a built in safeguard prevents the
user from initiating a diagnostic until the selected module is first taken Out-of-Service (OOS). If a user attempts to perform
a diagnostic on a module without first taking that module OOS, the diagnostic attempt will fail, and a warning message will
result.
System Log
All diagnostic commands and results are logged to the system log (syslog) automatically. See also
These events are also sent to the same terminal display associated with the CLI session.
Note: Diagnostic logs are viewable at priority level 7 (information). They can be viewed via syslog, local log, console or
monitor as long as this priority level is enabled. Refer to
(page 1028) for additional information.
Take Module Out-of-Service
Prior to performing a diagnostic on a module, the module must be taken OOS. See the procedure that follows.
To Take a Module Out of Service
1.
Determine the status of all modules by executing the following command:
show linecard status
An output similar to the following example will result:
Chassis Type: C4
Slot Description Admin Oper Duplex Serial HW Version Prov/Det
State State State Number Type
4 CAM (0D, 24U) Up IS Standby 11203CTU0015 CAM-01240W/B08 CAM/CAM
5 CAM (0D, 24U) Up IS Active 11203CTU0013 CAM-01240W/B08 CAM/CAM
14 CAM (32D, 0U) Up IS Active 08283CSD0121 CAM-20032W/G02 DMM/DMM
15 CAM (32D, 0U) Up IS Standby 08423CSD0099 CAM-20032W/G02 DMM/DMM
17 RCM A Up IS Active 07523RCM0036 RCM-01000W/C08 RCM/RCM
19 SCM A Up IS Active 07303CBM0100 SCM-02440W/B07 SCM/SCM
2.
Shutdown the module that is to be diagnosed by executing a form of the following command:
configure slot <slot> shutdown
