_____________________________________ Troubleshooting 11-35
Note:
If the printer was turned off to clear the paper jam,
turn on the printer before loading the multipurpose
feeder. See “Turning the Printer On” in chapter 2.
5.
Verify that
READY/IDLE
appears in the front panel window.
Note:
If the paper jam was only in the multipurpose feeder or
a paper cassette and the error message does not
disappear, open and close the top cover and the
multipurpose feeder again.
Technical Support
If you encounter problems that cannot be resolved by following the
procedures in this chapter, you may call XANTÉ’s Technical
Support at 800-926-8393 (US and Canada) from 7 a.m. until 7 p.m.
Central Standard Time (CST) Monday through Thursday and 7 a.m.
until 6 p.m. CST on Friday. From other areas, call your XANTÉ
vendor.
Note:
Depending on your service agreement, there may be a charge
for Technical Support.
To assist our technicians in serving you more effectively, please have
the following information available when calling for Technical
Support.
•
Start-up page from the printer
•
Printer model and serial number (on the XANTÉ sticker
on the back of the printer)
•
Printer ROM version (Press the On Line key for 5 seconds;
the version appears in the window.)
•
Your computer type and operating system (version number)
•
Configuration menu settings for your printer interface
•
Amount of printer memory (shown on start-up page)
•
Applications (including version numbers) you are using
Содержание PlateMaker 3
Страница 2: ...1 2 Introductionbb ________________________________________ Notes...
Страница 10: ...1 10 Introductionbb ________________________________________...
Страница 12: ...2 2 Installationbb_________________________________________ Notes...
Страница 40: ...3 2 Macintosh Setupbb ____________________________________ Notes...
Страница 90: ...3 52 Macintosh Setupbb ____________________________________...
Страница 92: ...4 2 PC Setupbb __________________________________________ Notes...
Страница 142: ...5 2 Ethernet Setupbb ______________________________________ Notes...
Страница 212: ...6 38 Configurationbb ______________________________________...
Страница 214: ...7 2 Media Optionsbb ______________________________________ Notes...
Страница 224: ...8 2 Printing with Various Media Types bb _____________________ Notes...
Страница 232: ...9 2 Maintenance and Specificationsbb ________________________ Notes...
Страница 246: ...10 2 Printer Optionsbb ____________________________________ Notes...
Страница 262: ...10 18 Printer Optionsbb ____________________________________...
Страница 264: ...11 2 Troubleshootingbb____________________________________ Notes...