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Technology > eM Controller-E1 > FAQ
Technology > eM Controller-E1 > FAQ
FAQ
Q1: Registration information of the e-Maintenance/ imageWARE Remote system is once
deleted from the UGW server, and is re-registered after that. If a communication test is not
carried out, then device information on the UGW becomes invalid.
A1: When registration of the e-Maintenance/ imageWARE Remote system is deleted from the
UGW, the status will be changed to that the communication test has not completed because
related information has lost from a database. So, device information will also become
invalid if that condition will be left for seven days without carrying out the communication
test.
Q2: The communication test with the UGW server results NG!
A2: The following cases can be considered in the becoming case.
1. Name resolution was failed due to an incorrect host name or DNS server has been
halted.
2. Network cable is blocked off.
3. Proxy server settings is not correct.
Q3: Could you describe the timing of data transmitting from the e-Maintenance/ imageWARE
Remote system to the UGW, and what data size is sent to the UGW?
A3: The schedule of data transmitting, the start time are determined by settings in the UGW
side. The timing is once per 16 hours by default, and counter data size could be maximum
250 bytes.
Q4: Some part of information seems to be suppressed as screens passes: Additional
Functions > System administration settings > Network settings > TCP/ IP settings, when
the device is connected with a PS server unit. How the authentication information such as
CA certificate is dealt?
A4: Although the device's been connected with the PS server unit, the data of the
e-Maintenance/ imageWARE Remote system is able to pass through to the PS server unit.
Therefore the e-Maintenance/ imageWARE Remote system functions normally even if the
PS server unit is connected. The screen of IP Address settings is disabled though, the item
related to authentication can be enabled.
Q5: Is resending of data performed at the time of a communication error with the UGW?
A5: Retry processing of SOAP communication is performed as follows.
1. As for postAlert data, three times of data which failed transmitting to the UGW can be
stored in HDD.
When forth error occurred continuously, its data is stored in the HDD after eliminating
the oldest data. The retry data will be sent at interval of 5 * n minutes. (n: retries, 5,
10, 15minutes…up to 30 min)
2. As to postJamLog, postServiceCallLog and postAlarmLog, these retries depend on
the CPCA data which saved internally. Therefore if the data remains, these retries will
be done.
Q6: How many log-data can be stored?
A6: Up to 30 log data can be accumulated. The data size of error information is maximum
128 bytes.
Q7: Although Microsoft ISA as a proxy server is introduced, the authentication check is failed.
Can the e-Maintenance/ imageWARE Remote system adopt with Microsoft ISA?
A7: “Integrated” authentication is used for Microsoft ISA though, the e-Maintenance/
imageWARE Remote system must comply with “Basic.” Therefore if you can change to
“Basic” authentication on the server, the authentication check with the e-Maintenance/
imageWARE Remote system can be done.
Q8: Can I turn the device power off during the e-Maintenance/ imageWARE Remote system
operation?
A8: While operating the e-Maintenance/ imageWARE Remote system, the power of the
device must be ON. If power OFF is needed, do not leave the device power OFF for
long time. It will become “Device is busy, try later” errors if the power supply of network
equipment such as HUB is made prolonged OFF.
Q9: Although a Service call error may not be notified to the UGW, the reason is what?
A9: If a serviceperson in charge turns off the power supply of a device immediately after error
occurred once, It may be unable to notify to the UGW because data processing does not
take a time from the controller of the device to NIC though, the data will be saved on the
RAM. If the power supply is blocked off while starting up, the data will be inevitably deleted.
Содержание imagePRESS 1110
Страница 242: ...3 3 Periodical Service Periodical Service Periodical service item ...
Страница 655: ...5 5 Adjustment Adjustment Overview When replacing parts Major adjustment ...
Страница 733: ...7 7 Error Code Error Code Overview Location Code Pickup Position Code Pickup size Error Code Jam Code Alarm Code ...
Страница 944: ...8 8 Service Mode Service Mode Overview COPIER FEEDER SORTER BOARD Situation Mode ...
Страница 1555: ... Service Tools General Circuit Diagram General Timing Chart Operator Maintenance Appendix ...