Toshiba Strata AirLink DK40i, Installation And Maintenance Manual

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ACD Installation
Call Center Viewer (CCV)
Strata DK I&M 6/00
13-15
AC
D Instal
lation
♦
Individual Agent States and State Times
♦
Longest Call Waiting
♦
Strata DK Date/Time
♦
Wall Board Messages
Strata DK Requirements
The RKYS3 must be installed on the Strata DK processor PCB processor card in order for the Call
Center Viewer to work.
Host PC Requirements
The host PC does not have to be dedicated to the application, since the Call Center Viewer
application was designed for multi-tasking.
When the Call Center Viewer application connects to the Strata DK system, it functions as a
machine-to-machine interface, constantly updating call center data. The Call Center Viewer
application should be installed on a PC with the following minimum requirements:
♦
IBM-compatible Pentium 100 MHz personal computer
♦
Windows 2000 (64MB RAM), Windows 98 and Windows NT (32MB RAM), and
Windows 95 (16MB RAM)
♦
10MB available hard drive space for the application
♦ 3.5” 1.44 MB floppy-disk drive
♦
One available serial communication ports (two if using Wall Boards)
♦ Parallel printer port (for activation key)
♦
VGA color monitor
♦ Keyboard and mouse
♦
Windows Graphics Accelerator
Increasing the PC’s processor speed and adding RAM will improve the host PC’s performance,
therefore boosting the performance of the Call Center Viewer application.
To ensure data integrity, Toshiba strongly recommends that both the host PC and CCV application
remain in continuous operation once the CCV application session begins.
When the CCV application starts, the objects are displayed in Tree View, including ACD Groups,
Agents, and Reader Boards.
Note
The term “Wall Board” refers specifically to the physical Wall Board. The Call Center
Viewer software uses the term “Reader Board” in place of “Wall Board.”