Toshiba Strata AirLink DK40i, Installation And Maintenance Manual

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ACD Installation
ACD Line Operation/Programming Considerations
13-12
Strata DK I&M 6/00
007 MSS 10:36 00:00;26 00;03 203
007 203 500 10:37 00:01;12
007 MSS 500 10:38 00:00;26 ACD
Call connected to DISA or AA Time Duration
Time call was transferred
Ring before DISA or AA Answer
Time Duration
Time 203 hung-up and call disconnected
Caller dials 203, DISA or AA transfers to 203
Call connected to 203 Time Duration
[DN] that answered call
Auto Attendant Transfers Call to ACD Group
[DN] connected to Line 007
Line Number
Note: DISA callers cannot dial into an ACD Group.
Identifies DISA or Built-in AA call
2080
Figure 13-6 Incoming Built-in AA or DISA Call (non-ACD call) Example
003 203 203 13:10 00:00;10 00;03 ACD
003 ACD 204 13:10 00:00;06 204
003 204 500 13:10 00:00;26
203 Ring before Answer Time Duration
203 Transfer Time
203 Talk Time Duration
Indicates Call Transfer to ACD Group
204 Talk Time
[PDN] of telephone that
answers the ACD transferred call
204 Ring before Answer Time or
Queue Time
204 Discconnect Time
A
→
[DN] 203 Transfer Line 003 to ACD Group 01 (Dialing + )
B
→
[DN] 204 Answers Line 003 (Agent logged in and ready on 204)
C
→
[DN] 204 Hangs up
A
→
B
→
C
→
2081
Figure 13-7 Transfer CO Line to ACD Group Example
003 204 500 14:13 00:01;05 00;10
Call Disconnect Time
Ring Duration Time before Agent answers
Talk Time Duration
Agent ACD Call [PhDN]
[PDN] of Agent Telephone
ACD CO Line Number
6
10
14
– 09
–13
–17
2 Rings
3 Rings
4 Rings etc.
2082
Figure 13-8 Direct Ground/Loop Start Line Call to ACD Agent (no Queue Time)