Toshiba Strata AirLink DK40i, Installation And Maintenance Manual

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Computer Telephony Integration
Using StrataLink for CTI Connections
Strata DK I&M 6/00
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Comput
er
T
e
lepho
ny
Integra
tion
StrataLink has three basic functions. It:
♦
Accepts events from the telephone, applies filtering rules and conditions, and causes actions to
take place in the application
♦
Provides for outbound calling and call control from the application
♦
Provides tools for testing the interface and debugging or monitoring the call events
Incoming Call Events
Using Windows TAPI, StrataLink accepts the Strata DK commands and provides a selection of
Actions based upon call events (Triggers). Each Trigger can have one or more conditions applied
to control how, when, or if the Action should be performed. Each Action has a set of parameters
that can customize the application for the user. A list of Trigger events can be created for the
desired Action.
Provides Outbound Calling and Call Control
The Computer Telephony Software creates events for controlling the telephone. The events are
controlled using DDE exchanges originating from the application and received by StrataLink. In
some programs, the application software must be configured for this operation.
Tests, Debugs, and Monitors
StrataLink provides several important testing and debugging functions. These tools enable the
installer to verify whether the link is functional. The installer can also use the TAPI link to view
the details of the information being passed. These tools reduce the guesswork in the
troubleshooting and operation verification.
Starting StrataLink
The Main Screen for StrataLink is shown in Figure 15-2 . This screen provides access to the main
menu, driver setup, the ability to enable/disable the TAPI link, and a testing interface with the
telephone. Most Setup items are located under Setup item from the Main Menu.
Figure 15-2 StrataLink Main Screen
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