Contents
Chapter 13 – ACD Installation
xii
Strata DK I&M 6/00
SMDR Printout Examples ........................................................................................................12-37
SMDR Programming ................................................................................................................12-38
SMDR Printer/Call Accounting Device Installation ................................................................12-39
Toshiba Stratagy, Stratagy DK, or VP Voice Messaging Systems ..........................................12-42
Customer-supplied Voice Mail Messaging Systems ................................................................12-43
General Voice Mail (Standard Telephone Port) Programming ................................................12-43
Voice Mail Program Checklist .................................................................................................12-44
Voice Mail System Installation ................................................................................................12-46
RPCI-DI Dual Mode .................................................................................................................12-47
Common DIU Connections ......................................................................................................12-47
EIA Interface Leads (Signals) ..................................................................................................12-49
DIP Switch Options ..................................................................................................................12-58
RPCI-DI and PDIU-DI to PC Installation ................................................................................12-60
PDIU-DS to Printer Installation ...............................................................................................12-61
PDIU-DS to Modem Installation ..............................................................................................12-62
Modem Setup Recommendations .............................................................................................12-64
PDIU-DS Disassembly and Assembly .....................................................................................12-64
RPCI-DI/PDIU-DI/PDIU-DS Data Communication Installation Tests ...................................12-65
DK Alarm Sensor ............................................................................................................................12-73
Auto Attendant ................................................................................................................................12-74
Strata DK Built-In Auto Attendant (AA) .................................................................................12-74
Non-built-in Auto Attendant ....................................................................................................12-80
Multiple PIOU, PIOUS, RSSU Installation ....................................................................................12-81
Enhanced 911 Service (E911) .........................................................................................................12-83
ACD Installation Guidelines .............................................................................................................13-4
ACD Line Operation/Programming Considerations .........................................................................13-6
ACD Programming .....................................................................................................................13-6
Direct Incoming Assignments to ACD Groups ..........................................................................13-6
DID/Tie/DNIS/ANI Incoming Line Calls ..................................................................................13-6
Transfer From Built-in Auto Attendant (AA) to ACD Group ....................................................13-7
Transfer From External AA to an ACD Group ..........................................................................13-7
Overflow From an ACD Group Queue ......................................................................................13-7
ACD Group Status ......................................................................................................................13-8
Agent Ring No Answer Call Treatment .....................................................................................13-9
ACD SMDR Printout Examples ...............................................................................................13-10
Insight DK .......................................................................................................................................13-14
Call Center Viewer (CCV) ..............................................................................................................13-14
Summary of Contents for Strata AirLink DK40i
Page 22: ...Introduction Related Documents Media xx Strata DK I M 6 00 ...
Page 48: ...DK14 Installation DK14 Wiring Diagrams 1 26 Strata DK I M 6 00 ...
Page 220: ...DK424 Installation Remote Cabinet Installation Instructions 5 68 Strata DK I M 6 00 ...
Page 262: ...DK424i Configuration Primary Reserve Power Cabinet Hardware 6 42 Strata DK I M 6 00 ...
Page 450: ...Universal Slot PCB Wiring Option Interface PCB Wiring Diagrams 10 42 Strata DK I M 6 00 ...
Page 592: ...Peripheral Installation Enhanced 911 Service E911 12 84 Strata DK I M 6 00 ...
Page 616: ...ACD Installation Spectrum Electronic Wall Boards 13 24 Strata DK I M 6 00 ...
Page 634: ...Fault Finding Fault Isolation Flowcharts 14 18 Strata DK I M 6 00 ...
Page 704: ...ISDN Interfaces ISDN Disconnect Cause Code 16 54 Strata DK I M 6 00 ...