Toshiba Strata AirLink DK40i, Installation And Maintenance Manual

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Computer Telephony Integration
Using StrataLink for CTI Connections
Strata DK I&M 6/00
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Comput
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T
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Integra
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Add/Change a Trigger Rule
When adding or changing a rule, Filters and Conditions fields display on the Add/Change Trigger
Rule screen (see
Figure 15-5 ):
Figure 15-5 Add/Change Trigger Rule
Filters
When the triggering event occurs, it may need to pass specific filters or conditions before the
Action is performed. The Filters (see
Figure 15-5 ) are:
♦ Caller ID – required/not required. If there is no Caller ID associated with a call, you may not
want to have an Action performed. The most common example is “Screen Pop” where you
may select “any Number” to not perform the action until a Caller ID number has been
received. To trigger an event anytime a call rings, regardless of whether Caller ID is present,
you need select “none Required.”
♦ Trigger Delay – a short delay, expressed in tenths of a second, that will occur prior to the
action. The delay is needed to allow the Caller ID or other information to be received prior to
performing the action.
♦ Appearance – the Trigger can be used on any line or a specific line. If the same Trigger
applies to some lines but not to others, the rule must be entered for each line to which the rule
applies. Buttons having the same name need only one rule, e.g., two buttons labeled 205 would
have the same action whenever either ring when a Trigger Rule for Call Ringing is created for
appearance 205.
Conditions
Conditions (i.e., Phone State, shown in Figure 15-5 ) include performing the action “if not talking”
or “if trunk number is available.” You may not want to have an Action performed while you are
talking on a call. Again, a common example is to screen pop only “If Not Talking”. This prevents
an Action from occurring until you are finished with the call or placed it on hold.
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