Table
28.
Intervention-Required
Conditions
(continued)
Intervention-Required
Condition
Resolution
Actions
Message
OP0439
Library
Manager
has
lost
communications
with
the
primary
EKM.
Probable
Cause
v
The
Ethernet
cable
between
the
LM
and
primary
EKM
is
disconnected.
v
There
is
a
problem
with
a
router
between
the
LM
and
the
primary
EKM.
v
Information
has
been
entered
incorrectly
on
the
Key
Label
Entry
/
EKM
IP
Information
window
and
the
primary
EKM
IP
address
is
incorrect
or
the
primary
port
information
is
incorrect.
v
The
primary
EKM
(Java)
program
is
not
running
on
it’s
associated
hardware.
v
The
EKM
program
is
incorrectly
configured.
Verify
that
the
information
for
the
primary
EKM
on
the
Key
Label
Entry
/
EKM
IP
Info
panel
is
correct.
Verify
that
the
EKM
program
is
running
and
properly
configured.
If
these
do
not
resolve
the
problem,
call
your
service
representative.
Message
OP0440
Library
Manager
has
lost
communications
with
the
alternate
EKM.
Probable
Cause
v
The
Ethernet
cable
between
the
LM
and
alternate
EKM
is
disconnected.
v
There
is
a
problem
with
a
router
between
the
LM
and
the
alternate
EKM.
v
Information
has
been
entered
incorrectly
on
the
Key
Label
Entry
/
EKM
IP
Information
window
and
the
alternate
EKM
IP
address
is
incorrect
or
the
alternate
port
information
is
incorrect.
v
The
alternate
EKM
(Java)
program
is
not
running
on
it’s
associated
hardware.
v
The
EKM
program
is
incorrectly
configured.
Verify
that
the
information
for
the
alternate
EKM
on
the
Key
Label
Entry
/
EKM
IP
Info
panel
is
correct.
Verify
that
the
EKM
program
is
running
and
properly
configured.
If
these
do
not
resolve
the
problem,
call
your
service
representative.
Message
OP0600
Control
unit
in
frame/subsystem
xx
has
lost
communications
with
its
Primary/Secondary
EKM
Probable
Cause
One
of
the
following:
v
The
Ethernet
cable
between
one
of
the
SMC
encryption
routers
and
3Com
routers
or
SMC
WAN
cable
was
disconnected
v
The
SMC
router
is
not
functioning
correctly
or
was
turned
off.
v
Information
was
entered
incorrectly
in
the
Encryption
Control
Unit
Information
window
and
the
(primary
or
secondary)
EKM
IP
address
is
incorrect,
the
(primary
or
secondary)
EKM
Host
Name
is
incorrect,
or
the
IP
address
of
the
(primary
or
secondary)
Name
Server
is
incorrect.
Verify
that
the
information
on
the
Control
Unit
Encryption
Information
panel.
If
that
does
not
resolve
the
problem,
call
your
service
representative.
506
3494
Tape
Library
Operator
Guide
Summary of Contents for TotalStorage 3494 Tape Library
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