IBM TotalStorage 3494 Tape Library, Operator'S Manual

Page: 485 / 605

The message stays on the console as long as the 3494 Tape Library is in the
Intervention-Required state.
3.
If “Send Interventions to Host Consoles” is enabled in the Operator
Intervention window (under the Commands menu), a broadcast message of the
operator intervention text is sent to all attached hosts.
For libraries managed under the DFSMS/MVS System-Managed Tape
environment, this results in the following message being displayed at the host
console: CBR3750I Message from Library library-name: message .
The message provided with the CBR3750I Message from Library contains an
identifier number and the intervention text. A blank character separates the
intervention text from the identifier number (in the form OPxxxx, where xxxx is
the intervention number). Wherever required, the following intervention conditions
show Resolution Actions for the identifier number and the complete intervention
text found in a message . The intervention text is truncated at 63 characters in early
levels of the product.
For other operating systems, consult the associated supporting software
publications to determine operator notification methods.
To determine the cause of an intervention-required condition and the steps
required for its resolution, select the Operator intervention... option in the
Commands window on the Library Manager console. Each condition is listed
separately and also indicates the date and time that the condition occurred.
Note:
1.
Items starting with an asterisk ( * ) are cleared automatically when you
clear the condition causing the intervention.
2. You can view operator interventions from the Specialist (see “Specialist
Features and Functions” on page 396).
The operator intervention conditions are described in the following tables.
Intervention Conditions
Table 28. Intervention-Required Conditions
Intervention-Required Condition Resolution Actions
Message OP0001
Gripper failure on gripper x, accessor y.
Probable Cause
Gripper x, Accessor y has failed repeatedly to release a
cartridge. Service is required.
1.
Place the 3494 Tape Library in Pause mode.
2.
Open the appropriate enclosure door.
3. Remove the cartridge from the indicated gripper.
4. Place the cartridge in the error recovery cell. The
error recovery cell is cell 1 A 1 (cell 1 A 3 if dual
grippers are installed in the library).
5. Close the enclosure door.
6. Place the 3494 Tape Library in Auto mode.
7. Call your service representative.
Chapter 8. Problem Determination Procedures
459