IBM TotalStorage 3494 Tape Library, Operator'S Manual

Page: 495 / 605

Table 28. Intervention-Required Conditions (continued)
Intervention-Required Condition Resolution Actions
Message OP0037
A mislabeled cleaner cartridge has been ejected to the
high-capacity output station.
Probable Cause
An attempt was made to a clean a tape drive, but the
cartridge was determined to be a data cartridge, not a
cleaner cartridge. The convenience I/O station is either
not installed, is full, or is unavailable. The cartridge is in
the high-capacity output station. One of the following
conditions caused the problem:
v The cartridge was labeled mistakenly with an external
volser that falls within the range of volsers designated
for cleaner volumes in the 3494.
v The ranges set in the 3494 Tape Library conflict with
ranges already in use for data cartridges.
1. Place the library system in Pause mode.
2. Open the appropriate enclosure door.
3. Remove the cartridge from the high-capacity facility.
4. Close the enclosure door.
5. Place the library system in Auto mode.
6. Determine if the volser on the cartridge is included in
the ranges of volsers defined for cleaner cartridges by
selecting the
Cleaner Masks
option in the Commands
window on the Library Manager console.
7. Either correct the cleaner masks or relabel the
cartridge.
Message OP0039
A duplicate Volser has been found at cell yyyy.
Probable Cause
During an Inventory or Inventory Update operation, a
cartridge was found whose external volume serial
number, xxxxxx, is the same as that of another cartridge
in the 3494 Tape Library. The cartridge was left in the
cell where it was found. The 3494 Tape Library does not
support more than one cartridge with the same volume
serial number. A convenience I/O station is either not
installed, is full, or is unavailable, and a high-capacity
output station has not been defined.
1. Place the 3494 Tape Library in Pause mode.
2. Open the appropriate enclosure door.
3.
Remove the cartridge from the rack cell position
yyyy.
4. Close the enclosure door.
5. Place the 3494 Tape Library in Auto mode.
6. Determine why the cartridge is a duplicate and take
corrective action.
7. Reinsert the cartridge into the 3494 Tape Library
through available facilities.
Message OP0040
The cartridge label located at cell yyyy is unreadable.
Probable Cause
During an Inventory or Inventory Update operation, the
vision system was not able to read the external volume
serial number label on the cartridge in cell yyyy. The
label may not have been installed correctly, is damaged,
or is not one of the supported label types. A convenience
I/O station is either not installed, is full, or is
unavailable, and a high-capacity output station has not
been defined.
1. Place the 3494 Tape Library in Pause mode.
2. Open the appropriate enclosure door.
3. Remove the cartridge from the rack cell position
yyyy.
4.
Close the enclosure door.
5. Place the 3494 Tape Library in Auto mode.
6. Determine why the cartridge label is unreadable and
take corrective action.
7. Reinsert the cartridge into the 3494 Tape Library
through available facilities.
Chapter 8. Problem Determination Procedures
469