Further Assistance
For further assistance with a troubleshooting problem, call your IBM service representative, providing as
much of the following information as possible:
The name of the ‘failing part’ or ‘possible failing part’, if indicated in the troubleshooting procedure.
Types and slot numbers of all modules installed in the Expansion Unit
Output of the following commands:
– SHOW DEVICE
– SHOW PORT ALL
– SHOW MODULE ALL VERBOSE
– SHOW LES
– SHOW LECS
– SHOW LOGICAL_LINK
– SHOW STATIC_ROUTE
– SHOW ATM_ESI
Type and characteristics of each ATM device attached to the workgroup switch
ON/OFF condition and color of the all ATM Port LEDs and workgroup switch Status LEDs.
Last ATM Workgroup Switch commands entered from the local console
Error log information uploaded to the host by entering the UPLOAD command
Trace information uploaded to the host by entering the UPLOAD command
Dump information uploaded to the host by entering the UPLOAD command
The following reports generated from ATM Campus Manager for AIX Version 1:
– atmSvcTable from the atmSw MIB
– atmSvcClearTable from the atmSw MIB
– interfaceTable from the atmSw MIB
– atmfAtmAddressTable from the ILMI MIB
Q.2931 error code for the clear cause in the SVC.
Notes:
1. In order to record trace information, perform dumps, and upload the error log, you must use a TFTP
file server in Classical IP or LAN Emulation Over ATM mode.
2. For information on how to record trace information, see “TRACE Information” on page 180.
3. For information on how to upload the trace or error log file, see “UPLOAD and DOWNLOAD
Operations” on page 144.
4. For more information on the UPLOAD command, see the
IBM 8285/8260: ATM Command Reference
Guide.
Chapter 21. Troubleshooting
179
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