Foma N903i, Manual

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486
Appendix/External Devices/Troubleshooting
Warranty and After-Sales Service
Warranty
d
Make sure that a warranty is included when you purchase a mobile phone. Check the contents, the
information about “the shop or date of purchase”, etc. and keep the card in a safe place. If the card does
not contain necessary information, immediately contact the shop and request them to fill in the card. The
warranty is valid for one year from the date of purchase written on the warranty.
d
The whole or part of the product, including its accessories, is subject to improvement without notice.
d
Stored data such as phonebook entries may be altered or lost through damage or repair on the FOMA
terminal. It is recommended to take notes of the stored data just in case. In the course of repairs on your
FOMA terminal, data downloaded via i-mode or i-
α
ppli are not transferred to a repaired mobile phone due
to copyright law.
* You can store data such as phonebook on the microSD memory card on your FOMA terminal.
* You can move movie or i-motion to the microSD memory card and store data for i-
α
ppli on your FOMA
terminal.
* Using the Data Security Service (a pay service requiring subscription) allows you to store data such as
phonebook on your FOMA terminal in the Data Security Center.
* If you have a PC (Windows 2000, Windows XP), you can transfer the data to your PC by using the
dedicated DoCoMo keitai datalink (p.430) and the FOMA USB Cable (optional), then back up the data on
the PC.
After-sales service
d
If you have problems with your FOMA terminal
Before requesting repairs, see the “Malfunction Checklist” in this manual.
If you still have problems, call at the technical inquiries number described on the back of the manual.
d
If, after contacting DoCoMo, you are informed that your FOMA terminal
is in need of repairs
Take your FOMA terminal to a designated repair shop. The repair shop is only open during business
hours. Take your warranty card with you.
■ During the warranty period
a
Repairs will be made free of charge based on the provisions of the warranty.
a
Take the warranty card with you when requesting repairs. Charges will apply even when the mobile
phone is still under warranty if the warranty card is not submitted, or if malfunction or damage is the
result of mishandling by the subscriber.
a
Charges will apply even within the warranty period for repairs resulting from use of devices and
accessories not specified by DoCoMo.
■ The FOMA terminal may not be able to be repaired
Mobile phones cannot be repaired in the following cases: the water exposure detection sticker
shows water exposure; tests determine that corrosion has occurred due to water exposure,
condensation, or perspiration; or the circuit board has been damaged or altered. These cases are
not covered by the warranty, and any repairs that may be possible will be carried out at the
subscriber’s expense.
■
After the warranty period has expired
Repairs can be carried out upon request but at the subscriber’s expense.
■ Stock period of parts
Replacement parts (required for maintaining the functionality of the FOMA terminal) will be kept in
stock for a minimum of six years following the termination of production. However, note that
depending on the failure part repairs may not be able to perform owing to lack of repair parts.
Repairs may still be able to be performed even after the stock period has expired. Call at the
technical inquiries number described on the back of the manual.