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Chapter 7 Voice Mail Configuration

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Chapter 7
Voice Mail Configuration

InterPBX Communication System offers full-featured auto-attendant, voice-mail
and unified messaging features within the Voice Mail Server. The Voice Mail
Server is integrated with the Blaze/Savanna Server or can be deployed as a
stand-alone server. You can design your own Auto Attendant Tree and
configure the Voice Mail System.

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Summary of Contents for InterPBX Blaze1200

Page 1: ...InterPBX Communication System Blaze5000 Blaze1200 Savanna8000 Administrator Installation and Configuration Guide 07IPBXM CS1 05m EN12...

Page 2: ...0 Blaze Logger BlazeLink and S300X are trademarks of DSG Technology Windows and Outlook Express are trademarks of Microsoft Inc Other names used here are trademarks of their respective owners Copyrigh...

Page 3: ...and Configuring Blaze Savanna Server 16 Connecting Blaze Savanna Server via Console Port 20 Installing VG5000 VG6000 Voice Gateway 21 Installing and Configuring VG5000 Voice Gateway 21 Connecting VG50...

Page 4: ...SLT Ports 68 Recording System 69 Setting the Built in Recording System 70 Store on Demand List 71 Setting Professional Recording System 73 Digital Line Gateways 73 Adding Digital Gateway 73 Modifying...

Page 5: ...out If No Answer 116 Assigning Members to Extension Groups 116 Group Answering Option 117 Group Mailbox 118 Message Notification for Extension Groups 120 Button Mapping Groups 121 Class of Service 124...

Page 6: ...Slave Blaze Savanna Server 161 Installing and Setting Slave Blaze Savanna Server 161 Joint Server 162 Creating Joint Server 162 Setting Remote CO Lines Access Control 164 Setting Links with Joint Serv...

Page 7: ...PBX Communication System is a new generation business phone system that employs a data network for terminal connectivity and voice transport Contrary to traditional business phone systems that carry v...

Page 8: ...ified Messaging Recording System Auto discovery Contact Center applications and other new generation business applications Flexibility The capacity of InterPBX is not limited to a fixed system chassis...

Page 9: ...na Server is the brain central administration of InterPBX Communication System It is a software based switching solution that handles call signals call control and voice processing activities and mana...

Page 10: ...sions or third parties SIP phones can access the SIP Trunks to make long distance or international calls NAT Proxy Server DSG NAT Proxy is a complete solution to solve complicated network problems tha...

Page 11: ...ones analog phones and SoftPhones Administrators may set up any types of the phones as users needs IP Phone IP phones offer various business telephone features The IP580 IP Phone can be installed on L...

Page 12: ...to manage and maintain the system easily Extension User Extension users can use InterClient to customize personal settings on phones like Button Mapping Speed Dial Message Option Answer Option Passwo...

Page 13: ...nstalling InterPBX Communication System 13 Chapter 2 Installing InterPBX Communication System This chapter guides you through the preparation installation and basic configuration of InterPBX Communica...

Page 14: ...ture and adequately ventilated environment Local Telecommunications Service You have to apply for the local phone service in your area The trunk lines of the central office need to be connected to Voi...

Page 15: ...re an extension number for each IP phone Group Number If you plan to group specific trunk lines or extensions as a group prepare a Group Number for each CO Line Group and Extension Group AA Menu Plan...

Page 16: ...ed with Voice Gateway module Voice Gateway supports CO line or analog extension modules Please plug a CO line connector to a CO Line port or plug an analog extension to a SLT port NOTE If you accident...

Page 17: ...on When you login the InterPBX Administration for the first time you will see the following picture Please enter your user name and password and then save the settings Please remember your user name a...

Page 18: ...ield SMTP Server and the e mail address in the field E mail Account When the Unified Messaging function is enabled the system can send the voice message file via e mail through the SMTP server to the...

Page 19: ...for registration with the Blaze Savanna Server Access Blaze Savanna Server and login to InterPBX Administration Website Go to Main Menu Gateway Configuration Analog Gateways Click the Add button to a...

Page 20: ...r to check the current IP address gateway address and subnet mask 1 Connect one end of the RS232 transmission line to the computer s COM port and the other end to the Console port of Blaze Savanna Ser...

Page 21: ...er is on 2 Connecting to LAN You can connect VG5000 to your existing Ethernet network Please connect one end of the Ethernet cable to the network RJ45 port of VG5000 and connect the other end of the E...

Page 22: ...If you have more than one VG5000 you can separate them into different paging zones 6 Setting Power Failure Transfer Optional VG5000 Voice Gateway provides PFT Power Failure Transfer function When powe...

Page 23: ...ings On the System Information page please enter the IP address gateway address and subnet mask assigned for VG5000 And then enter the IP address of the Blaze Savanna Server in PBX Server After you fi...

Page 24: ...needs 12 Creating Analog Gateway List After you install VG5000 you need to set VG5000 on the Blaze Savanna Server Each VG5000 has a MAC address You can see the MAC address from the label on the VG5000...

Page 25: ...Main Menu System Configuration General Parameters and then enable the Music On Hold function For more details about MOH please refer to Chapter 3 System Configuration System Parameters Music On Hold...

Page 26: ...sk 1 Please plug one end of the RS232 cable into the COM port of your computer and the other end into the Console port of VG5000 2 Open the Hyper Terminal program Enter the profile name for the connec...

Page 27: ...cting to LAN You need to connect VG6000 to your existing Ethernet network Connect an Ethernet cable from the network RJ45 port on VG6000 to any 10 100BaseT RJ45 port on a switching hub The default IP...

Page 28: ...m your desktop double click on DigitalGW exe shortcut or go to C DG1 00a Setup DigitalGW exe to launch the program The name of DG1 00a folder varies in your software version On the prompt window input...

Page 29: ...functions like Voice Mailbox Message indicator light Auto Answer Mute Replay Hold Transfer DND and Speaker You may allow the system to automatically discover and register all the IP phones connected...

Page 30: ...n registering with Blaze Savanna Server using Auto Discovery Access the Blaze Savanna Server and login to InterPBX Administration Website Go to Main Menu Group Management Class of Service And then cli...

Page 31: ...to save and exit 3 Enter License Key Before installing the IP phones be sure to enter the License Key on the Blaze Savanna Server set up page Please login to the Blaze Savanna Server and then go to M...

Page 32: ...n Press the button to start editing and use the keypad to input the extension number assigned to the IP phone Press the button again to save Press the downward button and the LCD screen will display I...

Page 33: ...ou will see EXT NUMBER shown on the LCD screen Press the button to start editing and use the keypad to input the extension number assigned to the IP phone Press the button again to save Keep pressing...

Page 34: ...one displays Server Searching or Server Not Found it means there is a connection problem between this phone and Blaze Savanna Server Please check the network settings of your phone or your network env...

Page 35: ...ist Enter the password of the extension in order to edit the personal options within the InterClient later on The password must only be numbers If you create IP phones via Auto Discovery the phone pas...

Page 36: ...umber and the Current Time Login to InterPBX Administration website Go to Main Menu Extension Management InterPhone List You will see the list of all the IP phones You can start to set the phone funct...

Page 37: ...install SoftPhones 1 Turn on Auto Discovery To set the Class of Service and turn on Auto Discovery please refer to Create IP Phones via Auto Discovery as above 2 Install SoftPhone Software Before ins...

Page 38: ...the USB Phone to your computer before you finish the SoftPhone software installation Operation System is Windows 2000 or XP Plug the USB phone s connector into the USB port of your computer After the...

Page 39: ...ager from the Hardware menu On the window of Device Manager please check if TigerJet USB Composite Device or USB Composite Device or TigerJet USB Handset with Keypad Device or TigerJet USB Handset wit...

Page 40: ...e driver location to d USB_Phone_Driver where d is your CD ROM drive The wizard will install the driver of TigerJet USB Handset with Keypad Device automatically Please reboot your computer if it s nec...

Page 41: ...ess of Blaze Savanna Server CO Setting If the administrators enable your extension s Off Hook access CO Directly function please select the Off Hook Access CO Directly check box Please enter your CO L...

Page 42: ...problem between this extension phone and Blaze Savanna Server Please confirm the network settings of your phone or your network environment again 7 Turn Off Auto Discovery Go to Main Menu Operation Ma...

Page 43: ...e Network Adapter MAC Address of the extension user s computer MAC is a Network hardware address You can input the command C ipconfig all to get its Physical Address You can set the other items later...

Page 44: ...InterPhone List Click the Add button to create a new virtual phone 3 Enter the Extension Number for this created phone 4 Select Virtual from the Phone Type list 5 Enter the password for the virtual ph...

Page 45: ...u through the initial and basic configuration of InterPBX Communication System The basic system settings include Blaze Savanna Server IP settings your company information your business hours system wi...

Page 46: ...d connect to your InterPBX Communication Server by typing its name on a web browser If you haven t added it to your DNS you can still access Blaze Savanna Server using its IP address IP Address Defaul...

Page 47: ...d Voice Mail Timeout Set the timeout of forward voice mail If an incoming call is not answered the call will be transferred to the voice mail system after the timeout Call Park Timeout Set the timeout...

Page 48: ...r the extension is busy the call will be transferred to the Auto Attendant after the timeout The Auto Attendant will guide the caller to other selections according to the settings of Transfer Options...

Page 49: ...nication Port When there are off premises extensions or Joint Servers in your Blaze Savanna Server that is behind NAT besides the above settings you also need to open a service port on your NAT Router...

Page 50: ...ct the Music on Hold MOH source from an external audio source connected to a gateway or from a prerecorded file You can play the music by selecting the prerecorded audio file Please click the check bo...

Page 51: ...f CoS 1 Go to Main Menu System Configuration Business Hours 2 From Operating Mode list select Auto so that the company s operating mode will be switched automatically according to the business hours y...

Page 52: ...ours or Closed Select the preferable item from the Operating Mode list Notice that your operating mode will be permanently in the mode you selected To let the operating mode be switched automatically...

Page 53: ...em Speed Dialing list select one entry 3 Enter the destination phone number or extension number on the New Number box 4 Enter the name of the destination or other description on the Comment box 5 Clic...

Page 54: ...ervice 1 Go to Main Menu System Configuration Call Restriction 2 Set the Country Code e g 1 for US and Area Code e g 213 for L A where Blaze Savanna Server is located 3 On the list of Long Distance Ca...

Page 55: ...st For more information about CO Group settings please go to Main Menu CO Line Groups Account Please select your SIP Account For more information about SIP Account settings please refer to Set SIP Pro...

Page 56: ...l be authorized to edit all the administrative features after login For security reason please change the Administrator Password from time to time Go to Main Menu System Configuration Password Managem...

Page 57: ...e control settings please refer to Appendix F Set System Date Time Go to Main Menu System Configuration Set System Date Time in order to set the current date and time of your time zone for your InterP...

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Page 59: ...ncluding analog gateways digital gateways and off premises gateways If you have included Digital Gateway Recording System CTI Gateway SIP Proxy or NAT Proxy in your purchase please consult their speci...

Page 60: ...enter its MAC address MAC address is the hardware address of the gateway you will find this information printed in a label at the back of the gateway or alternatively you may obtain this information...

Page 61: ...op current to signal the disconnect event Please enter the minimum Loop Current Drop time in this field to avoid the IP PBX system detecting the disconnect signal incorrectly The value should not be t...

Page 62: ...Next you may edit the input and output volume of Voice Volume this field edits the TX Gain of the CO Line ports or how loud the external party hears your voice DTMF Volume this field edits the intensi...

Page 63: ...ion input the telephone number or other information for this port CODEC Choose the preferred CODEC from PCM G 723 1 or G 729 supported by InterPBX Communication System PCM CODEC compresses and decompr...

Page 64: ...the holiday greetings you assigned on the Holiday List For more details about Holiday settings please refer to Chapter 3 System Configuration Holidays If you select From CO Group incoming calls will...

Page 65: ...e settings in this port if you want them to be identical as this one you may apply the settings to other CO Line ports present in the system saving you the hassles of configuring each port individuall...

Page 66: ...ee all your available SLT ports in this window Select a SLT port and click the Modify button to configure your analog extension For more details please refer to Chapter 5 Extension Management Off Prem...

Page 67: ...oop Current Drop Time Normally when a telephone call terminates the telephone company sends a momentary drop in loop current to signal the disconnect event Please enter the minimum Loop Current Drop t...

Page 68: ...ings 5 The system will automatically preset a port to the Media Port Please do not change this port number Make a call via off premises CO Line port To make a call via your off premises CO Line port p...

Page 69: ...to Chapter 5 Extension Management Analog Extensions Make a call to off premises SLT port To make a call to extensions connected on off premises SLT ports simply pick up the phone and dial the remote S...

Page 70: ...Configuration Recording System 2 Enter the IP address of the Blaze Savanna Server in the field IP Address 3 The default value of Port Num is 10 which means the system can record up to 10 extensions a...

Page 71: ...and list The system can record to up to 10 extensions at once Activate the Recording 1 During a call the extensions that are on the Store on Demand list can record this call by simply pressing the Rec...

Page 72: ...you can press 0 to skip the time announcement in the beginning You can only listen to the latest or the previous next recording of today When you enter the date and time to search the system will play...

Page 73: ...e Logger Please refer to the Blaze Logger Administration Guide for more information Digital Line Gateways When adopting VG6000 Digital Gateway your InterPBX IP Communication System including Blaze Sav...

Page 74: ...for T1 CO Line Extension Base Input the starting number of CO Line extension number The CO Line extension numbers will be assigned automatically For example if you set it as 4000 for an 8 port FXO gat...

Page 75: ...ress or Jitter Buffer Depth The software version of the gateway will also be displayed here Note If later on your needs grow and you need to add more trunks or channels into an existing gateway you wi...

Page 76: ...his field edits the RX Gain of the trunk or the volume of incoming calls The value here should conform to the one on Digital Gateway The default value is 5 DTMF Volume This field edits the intensity o...

Page 77: ...s bandwidth from the three choices but may result in poorer call quality and finally G 729 which uses 8 Kbps DID Direct Inward Dialing When selected incoming calls will be connected to extensions dire...

Page 78: ...he CO Line Group you have assigned For more details about CO Group s Ring Assignment please refer to Administrator Installation and Configuration Guide Silence Compression Enable Silence Compression r...

Page 79: ...last port you would like to be identical to the present settings If the range selected includes this port the new settings if any will also be applied to this one Setting Digital Trunk ARS After you a...

Page 80: ...code such as 1212 for calls to New York You may also set a specific number representing the digital trunk code such as 7 The digit length shall not exceed 28 and the string shall be a unique one 4 Set...

Page 81: ...ital Trunk access code Lift the handset Press the access code assigned to your digital gateway followed by the phone number The call will be routed to your digital gateway for connecting to PSTN For e...

Page 82: ...es Phones can traverse more than 95 of NAT or firewall successfully without creating other service ports and therefore enterprises can communicate via IP PBX Communication System with pure and stable...

Page 83: ...Proxy your Blaze or Savanna series IP PBX will be able to adopt the SIP Trunk services provided by ITSPs or deploy SIP phones as your extensions Add SIP Proxy You need to enroll the SIP Proxy IP addr...

Page 84: ...numbers will not be displayed on the IP phone when accessed Instead the associated SIP account number will be represented Off Premises When SIP Proxy is not located in the LAN where Blaze Savanna Ser...

Page 85: ...cases it is the same as the Registrar Server User ID The account provided by your carrier In some cases it is the same as Phone Number Password The password provided by your carrier Registrar Server T...

Page 86: ...l trunk line or select From CO Group to allow this trunk referring to a CO Line Group For more details about ring assignment please refer to InterPBX Administrator Installation and Configuration Guide...

Page 87: ...area code such as 1212 for calls to New York You may also set a specific number representing the SIP Trunk code such as 7 The digit length shall not exceed 28 and the string shall be a unique one 4 S...

Page 88: ...55551234 the call to UK will get through your SIP Trunk If you set 01186 in Dialed String when you dial 011 86 xxxxxxxxxxx all calls to China will get through the SIP Trunks Add SIP Extensions SIP Pro...

Page 89: ...Chapter 4 Gateway Configuration 89 For more information about the SIP Proxy Server s settings and operation please refer to the SIP Proxy Server Administration Guide...

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Page 91: ...types of extensions supported by InterPBX Communication System These include IP phones soft phones virtual extensions analog phones and off premises extensions You may at your own evaluation provide...

Page 92: ...s LCD and the extension list The information about extension users will be applied to Caller ID of internal calls Please also enter the MAC address of user s IP Phone User Password With User Password...

Page 93: ...ll be applied to the extension automatically Calling permission on Class of Service will be performed with top priority Please refer to Chapter 6 Group Management Class of Service for more details abo...

Page 94: ...ed during a conversation for a specific amount of time Furthermore silence indicator packets will be sent out instead of full voice packets to reduce traffic Select Silence Suppression to enable this...

Page 95: ...ber or Extension Group Code for internal paging 4 Broadcast through the handset or the speakerphone on the phone 5 After broadcasting hang up the phone Enable Disable Extension For maintenance purpose...

Page 96: ...on List below which lists details about the action numbers and functions required 3 Select one programmable key and scroll down to the preferred Action 4 After the action is selected enter the corresp...

Page 97: ...Agents extensions will pick up the next call automatically Auxiliary Time Agents can enable this function to notify the system stop assigning incoming calls to their extensions so that the agents can...

Page 98: ...the next incoming call manually by pressing the specific button of Manual In function Member Login An Extension Group Number Login to be one of the members in the Extension Group Member Logoff An Exte...

Page 99: ...r to Chapter 3 System Configuration System Speed Dialing 1 On the Station Speed Dialing list select one entry from 0 to 49 2 Enter the targeted phone number or extension number in the New Number box 3...

Page 100: ...ng No Answer as per your preference The function Forward All Calls can be also activated on your IP phone directly The function code to activate Forward All Calls is 44 extension no To disable Forward...

Page 101: ...are already on the phone If Personal Answering Option is not configured the calls will be directed to Auto Attendant when the requested extension is busy or not available Please refer to Chapter 7 Voi...

Page 102: ...fter you pick up the phone and you can decide to answer or refuse the call 7 External Forward to Please enter one set of the telephone numbers in the field External Forward to When no one answers the...

Page 103: ...otification InterPBX provides options for message notification Go to Main Menu Extension Management InterPhone List select an extension from the list then click the Notification button Internal Notifi...

Page 104: ...owner of the voice mailbox save the messages as old or delete them after retrieving messages the system will stop the notification The system will deliver notification from sequence 1 to 5 When the s...

Page 105: ...o to Main Menu Extension Management InterPhone List 2 Select an extension from the list and then click the Distribution List button 3 Select List ID 4 Select extensions from the Non Member List and mo...

Page 106: ...ftPhone and Virtual Extension Off Premises Extensions InterPBX is also applied to branches or the staff who work at home Branches can reach Headquarters via Internet VPN or Ethernet instead of leased...

Page 107: ...e drop down menu select a phone type 6 Do not change the default Signal Port 6045 and Media Port 5000 provided by the system If more than one Off Premises IP phone is used in a single remote site set...

Page 108: ...ddress for this phone 4 Follow and repeat above steps to set up the Gateway IP Address and Subnet Mask 5 Next scroll to PBX SERVER IP and input your Blaze Savanna Server s IP address If your Blaze Sav...

Page 109: ...way information please see Chapter 4 Gateway Configuration Off Premises Gateways SIP Phone List SIP Proxy helps you to register third parties SIP phones to your InterPBX System and they will be one of...

Page 110: ...sion number of the SIP phone Domain Registrar and Proxy The IP address of SIP Proxy Making Calls from SIP Phones and Applicable SIP Phone Features When adopting third parties SIP phones some features...

Page 111: ...up Management Group Management options simplifies the process for CO Lines and Extension Groups management By setting Button Mapping Groups and Class of Service the settings will be applied without ne...

Page 112: ...r in the group the next incoming call will be distributed to the 2nd member and so on 5 Under Ring Assignment assign a specific extension number extension group or AA Menu access code to answer incomi...

Page 113: ...hem to Members Each group can contain up to 100 members Each CO Trunk Port will be assigned an extension number when you configure the Gateway For more details please refer to Chapter 4 Gateway Config...

Page 114: ...r List to answer the calls Rotate If a call is answered by the 1st extension the next incoming call will be distributed to the 2nd extension in the group and so on All Incoming calls will be routed to...

Page 115: ...r Busy Forward to allow the system to direct incoming calls to Queuing while the requested extension is busy For more detail about Group Busy Forward please refer to Chapter 6 Group Management Extensi...

Page 116: ...avoid the incoming calls being routed to the extensions that are logged into the group but is not available you have options to allow the system to have the extensions logged out automatically once ri...

Page 117: ...ns it allows the system to route the calls to other extensions operator leave a message or other alternatives Transfer Options has two selections for voice mail enabled VM or disabled AA Voice Mail se...

Page 118: ...arded to Transfer Options not supporting voice mail function The box will show AA automatically Note that even though you assign a DTMF key for leaving a message under Transfer Options callers will no...

Page 119: ...l be forwarded to 5 It is optional for users to enable Play Time Stamp for announcing the time messages are recorded To retrieve messages from voice mailboxes of Extension Group Users can forward grou...

Page 120: ...Input the extension number for message notification when the Internal Notification is enabled It allows the system to ring the pre defined extension and notify the Extension Group for new messages Ex...

Page 121: ...unt of the administrators or other extensions New messages will be forwarded to e mail as a WAV attachment The steps for activating UMS are 1 Select Enable UMS 2 Select Keep as new or Save as old mess...

Page 122: ...s assigned in step 3 above or not key in any information in Number Input the requested number manually while pressing the programmable keys For example you set Personal Speed Dial under Action When yo...

Page 123: ...To retrieve an incoming call from a specific CO line placed on hold You should be able to see the CO line extension number for using this function If this CO line is set on the programmable key users...

Page 124: ...on Demand list will be recorded since the call starts Retrieve Message To access the voicemail system Retrieve Record To play the saved recording System Speed Dial A system speed dial number To dial...

Page 125: ...local calls Long Distance Allow extensions to make long distance calls International Allow extensions to make International calls Joint Server Allow extensions to make phone calls to the extensions o...

Page 126: ...ns will override the limitation by CoS Setting Allow Table Go to Main Menu Group Management Class of Service Select a CoS from the list and press Allow Table button Under New Prefix enter the access c...

Page 127: ...e Groups for extensions of the CoS to get when placing outgoing calls That means when users dial the CO line access code such as 0 they will get an outgoing line based on the priority 1 Go to Main Men...

Page 128: ...For more information please refer to Chapter 3 System Configuration Route 1 Go to Main Menu Group Management Class of Service Select a Class of Service from the CoS list and then click ARS 2 Enter the...

Page 129: ...m to directly copy the ARS list of another CoS If you don t have additional routes for selection you don t need to set ARS Operator You can assign one of the extensions or extension groups as Operator...

Page 130: ...t you need to set the Hunting Method in order to answer the incoming calls much more efficiently For more information about the settings of Hunting Method please refer to Chapter 6 Group Management Ex...

Page 131: ...tem offers full featured auto attendant voice mail and unified messaging features within the Voice Mail Server The Voice Mail Server is integrated with the Blaze Savanna Server or can be deployed as a...

Page 132: ...created automatically In mailbox you can edit the parameters and the limit the storage capacity for each voice mailbox to save system storage space Go to Main Menu VM Configuration Voice Mail Paramet...

Page 133: ...t unit is in seconds Messages Storage Settings It is recommended to set storage limits for each personal mailbox to ensure enough system memory space Max No of Msgs Set the maximum number of old and n...

Page 134: ...pre defined extension for new messages after Ring Notification Interval Ring Notification Try The system tries to notify users of new messages according to the times of Try The system will stop ring n...

Page 135: ...ension number or the name recorded in the personal mailbox If the extension users don t record names the system will announce the extension number while the call is transferred Leave Message Directly...

Page 136: ...he caller wishes to reach extension 100 and Lead to Extension Number is set on 3 the caller should press 3 and then 100 for reaching extension 100 Transfer to Extension Select one of DTMF digits as Tr...

Page 137: ...announcement is played the system will perform according to the Action set in Timeout just like Access Mailbox Operator or Hang up Before Leaving Message Timeout The system waits for the caller to inp...

Page 138: ...AA Menu 003 4 Transfer to Extension 5 Transfer to Extension 6 Transfer to Extension 7 Transfer to Extension 8 Transfer to Extension 9 No Action No Action 0 Operator DTMF Programming Timeout Operator 0...

Page 139: ...way Configuration 5 You may record the greeting for this AA Menu later 6 Assign each DTMF tone 0 9 with one specific AA Menu Action from the list The system will perform according to AA Menu Action wh...

Page 140: ...ller enters 6 Transfer to Mailbox The assigned DTMF key represents the first digit of voice mailbox number For example we set DTMF key 1 as Transfer to Mailbox to allow callers to press all the extens...

Page 141: ...Go to Main Menu VM Configuration AA Management 2 Select an entry from the list and click on the Modify button 3 If greetings have been recorded in the AA Menu Y will be displayed by the Greeting sect...

Page 142: ...3 The administrators will be asked to enter a greeting recording password Default Password 5678 4 The administrators will be asked to enter a three digit Function Code in order to edit Greeting Record...

Page 143: ...ne priority starting from Entry 0 to deliver notifications Tel Programming Mode It is efficient to program the system via phones when administrators are not available to configure VMS Server via Inter...

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Page 145: ...on Management Operation Management consists of system reports Including backup restore and upgrade options for handling system files and configurations to ensure optimum InterPBX performance Furthermo...

Page 146: ...ion Check Software Version Blaze Savanna Server As above mentioned Administrators can check Blaze Savanna Server system version on General Information Extensions Under Devices image version click Deta...

Page 147: ...nse Keys list Select Remove to remove License Keys or Detail to check the contents of License Key in the License Keys list NOTE After License Keys of IVR Conference or Recording Server are added in th...

Page 148: ...ack to default Please refer to Chapter 6 Group Management Class of Service for more details about Class of Service Enable Disable Auto Discovery When Auto Discovery is enabled it allows the Blaze Sava...

Page 149: ...to Main Menu Operation Management Backup System Files 2 The system will generate one backup dat file while Starting Backup is selected 3 Follow the instructions on how to back up the files and save th...

Page 150: ...PC or LAN environment where you can access the files for system upgrade 1 Go to Main Menu Operation Management Application Upgrade 2 Click Browse button and select the path and files for upgrade 3 Cli...

Page 151: ...side calls 1 Go to Main Menu Operation Management Download CDR Data 2 Select the types of calls you want to download such as international calls long distance calls local call or incoming calls 3 Inpu...

Page 152: ...phone numbers dialed Start Time Duration Starting time and ending time of the calls The unit is in seconds Note Blaze 1200 Series doesn t provide the CDR data function Billing System InterPBX Communi...

Page 153: ...nces After you upgrade install Blaze Savanna Server program or new application software After you restore the backup file to the system After you change the IP settings of your Blaze Savanna Server Yo...

Page 154: ...Menu Operation Management Reset to Default Enter User Name and password select Reset button and then reboot the system All the settings will be brought back to default Please refer to Appendix E Syst...

Page 155: ...Management The InterPBX Communication System provides summaries including system information gateways joint servers extension groups CO line groups system logs and all extensions for you to review man...

Page 156: ...ystem configuration about the Joint Server Extension Group Report displays Extension Group settings including Answering Options and members list of each Extension Group Trunk Group Report displays inf...

Page 157: ...r summaries in this section 1 Go to Main Menu Report Management Extension Report 2 Select extension type s from All InterPhone SLT Off Premises or CO Line 3 Select a report type from Itemize and Compr...

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Page 159: ...ture that enhances the scalability and reliability of the system The NeuralServer Architecture allows multiple Blaze Savanna Servers to coexist communicate and even backup each other With Joint Server...

Page 160: ...X attempts to make a notification 5 You can also input the administrator s email address in Send Urgent Event to E mail to receive urgent notifications Redundant Server InterPBX Communication System s...

Page 161: ...vanna Server s IP address 5 Set the timeout allowing the Slave to take over the control after this set period The timeout unit used is in seconds After the settings are complete in this section Master...

Page 162: ...Information and assign its Server ID The Slave s Server ID should be different from Master s ID 3 Finally go to Main Menu Multi Server Management Redundant Server and click on Slave to set this Blaze...

Page 163: ...same NAT device or uncheck if both sides have an independent NAT device 6 If the remote Joint Server supports QoS you may click on QoS to activate this feature NOTE When Joint Server is activated if y...

Page 164: ...elect Allow Remote Access Local CO Please note that you have to set Joint Server s CO Line extension numbers in Joint Server Member Additionally the Joint Server Administrator has to enable the Allow...

Page 165: ...h always select it from the lowest value as the system will auto adjust it according to your usage None corresponds to 0 packets and 2 4 6 corresponds to the number of packets in Low Middle and High r...

Page 166: ...extension numbers When you edit the CO Line extension blocks click the CO Line Group check box so that users will be required to enter the password when connecting to these CO Line ports This will pr...

Page 167: ...up group Please consult your administrator for Extension Group Call Pickup Code Call Hold Hold Button or 12 on analog phones Place a call on hold by pressing Hold or 12 Press the button again to retri...

Page 168: ...35 Extension Group No Login to be one of the members in the extension group Member Logoff 36 Extension Group No Logout from the extension group Ask Member Login 37 Extension Group No Check the login s...

Page 169: ...eir seats temporarily without logging out the system Auto In 46 Agents extensions will pick up the next call automatically Manual In 47 To allow agents to pick up the next incoming call manually by pr...

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Page 171: ...you lift the handset or press the Speakerphone button you will hear two short dial tones If your phone is an analog phone you will hear two short dial tones to alert you that you have new messages wh...

Page 172: ...en continue to play the message Fast Forward When you are listening to a message press the button to fast forward the message by 1 second and then continue to play the message Skip Press the button to...

Page 173: ...u need In the mailbox you can press to return to the previous menu or press to exit Recording Your Greetings 1 Press the Message button to access to your mailbox For analog phone please press 2 Enter...

Page 174: ...he system prompts to enable or disable the extension notification When a new message is received the system will call your extension to notify you of the new message This function allows those people...

Page 175: ...lass of Service Set Mailbox Preferences 1 Press the Message button to access to your mailbox 2 Enter your voice mailbox password and then press 3 Press 4 to set Personal Options 4 Press 3 to Set Mailb...

Page 176: ...istribution list You can also edit the above functions through the InterClient Listening to Messages Remotely If your Administrator has enabled this function on AA menu you can listen to your voice me...

Page 177: ...lt in Recording Server of the IP PBX system provides users the option of Store on Demand to record calls Extension users on the Store on Demand list may activate the recording function as they need No...

Page 178: ...have configured the Voice Mail Notification function the system will play the voice prompts asking if you want to send the recording to the e mail after playing the recording If the Voice Mail Notifi...

Page 179: ...based InterClient through the browser Login to the Web based InterClient 1 Open the browser and type in your Blaze Savanna Server IP address in the address bar 2 After you connect to the InterPBX Admi...

Page 180: ...ix C InterClient Utility 180 You can edit personal Button Mapping Speed Dialing Answer Option Mailbox Notification Distribution List or Change Password Please refer to IP Phone User s Guide for ore de...

Page 181: ...STN switching equipment CO Line Also known as trunk line A telephone line from a telephone company CoS Class of Service A classification assigned to users giving them different rights or privileges CO...

Page 182: ...t is placed on the hook Paging A public announcement system via external paging equipment external paging or speakers on phone sets internal paging PFT Power Failure Transfer When the AC power fails a...

Page 183: ...Appendix D Terminologies 183...

Page 184: ......

Page 185: ...t Stored Forward Voice Mail Timeout 20s Call Park Timeout 20s Call Hold Timeout 20s Transfer Timeout 20s Analog Port Flash Time 5 10 Behind NAT NAT IP Address Not Stored QOS Enabled Disable Vlan ID 0...

Page 186: ...0 12 00 13 00 Fri 09 00 18 00 12 00 13 00 Sat Not Stored Not Stored Sun Not Stored Not Stored Holiday Not stored Date range Not Stored Name Not Stored AA Menu Not Stored System Speed Dialing New Numbe...

Page 187: ...AC Address Not Stored CO Line Ports From To Not Stored SLT Ports From To Not Stored CO Line Index Base 0 Jitter Buffer Depth Low External Paging Enabled Enable Paging Code 9999 Modify Voice Volume 5 D...

Page 188: ...r Narrow Band Enable Disable Echo Canceller Length 16 Echo Canceller Hybrid Loss Not Stored Non Linear Processor Mode Not Stored Extension Management Setting Items Default Inter Phone List Add Extensi...

Page 189: ...oice Mail Ring No Answer Forward Enable Auto Attendant Ring No Answer Timeout 20s Enable Call Waiting Enable Mailbox Language 1st Language Message Play Priority Least Recent Message Forward to Not Sto...

Page 190: ...ly Disable Change Password Not Stored Speed Dialing New Number Not Stored Comment Not Stored Answer Option Forward All Calls Not Stored Busy Call Forward Not Stored Ring No Answer Forward Not Stored R...

Page 191: ...ored Class of Service Super User CODEC G 723 1 jitter Buffer Depth Low Password Not Stored MAC Address Not Stored Signal Port 6045 Media Port 5000 Location Not Stored Phone Type IP 580 Button Mapping...

Page 192: ...Paging Disabled Not Stored QOS Not Stored Enabled Enable Off Hook Access CO Directly Disable Change Password Not Stored Button Mapping Action 1 15 Access Ext Speed Dialing Not Stored Answer Option For...

Page 193: ...ing Items Default CO Line Groups Add Access Code 70 Name CO Hunting Method In Order Ring Assignment Not Stored Enable Holiday Disable Members Members Not Stored Extension Groups Add Name Not Stored Ca...

Page 194: ...rs before forwarding Disable Allow members login Disable Logout if no answer Disable Answering Business Hours Forward All To Disable Busy Forward To Disable Ring No Answer Forward to Disable Break Hou...

Page 195: ...Enable Notification Notification Method Disable Ext Number Not Stored Enabled External Notification Disable Urgent Messages Only Disable Notification Schedule Enable 0830 1900 Message Notification To...

Page 196: ...able WAN Enable Closed Intercom Enable Local Enable Long Distance Enable International Enable WAN Enable Holiday Intercom Enable Local Enable Long Distance Enable International Enable WAN Enable Off S...

Page 197: ...w Table Super User New Prefix 0204 CO Priority Super User CO Line Group 0 70 Operator operator Access Code Not Stored Business Hour Operator 100 Break Hour Operator 100 After Hour Operator 100 Closed...

Page 198: ...r Option Announce Call Transfer Enable Leave Message Directly Disable Announce Name Enable Before Leaving Msg Timeout 6s Action 0 Operator 1 Transfer to Extension 2 Transfer to Extension 3 Transfer to...

Page 199: ...ension 4 Transfer to Extension 5 Transfer to Extension 6 Transfer to Extension 7 Transfer to Extension 8 Transfer to Extension 9 Transfer to Extension Access Mailboxes System Programming Mode Timeout...

Page 200: ...s System Programming Mode Timeout Operator 2 Off Business AA 402 0 Operator 1 Transfer to Extension 2 Transfer to Extension 3 Transfer to Extension 4 Transfer to Extension 5 Transfer to Extension 6 Tr...

Page 201: ...7 Transfer to Extension 8 Transfer to Extension 9 Transfer to Extension Access Mailboxes System Programming Mode Timeout Operator CO Priority CO Line Group 0 9 Not Stored Operation Management Setting...

Page 202: ...erver Management Setting Items Default Server Information Server ID 1 Urgent Event Notification To Sequence 1 Not Stored Sequence 2 Not Stored Sequence 3 Not Stored Sequence 4 Not Stored Sequence 5 No...

Page 203: ...VG5000 Setting Items Default Host Name VG5000 Version Default value MAC Default value IP Address 192 168 1 201 Service Port 89 Subnet Mask 255 255 0 0 Default Gateway 192 168 1 254 PBX Server 192 168...

Page 204: ...efault System Password is 1234 or to record greeting the Greeting Recording Password is 5678 4 If you have entered the correct password you will be prompted to enter the 3 digit function code Please e...

Page 205: ...nction Code List Func Code Description Input Valid Range Default 100 System Password X X 0 8 digits 1234 101 Greeting Recording Password X X 0 8 digits 5678 102 IP Address XXX XXX XXX XXX XXX 000 255...

Page 206: ...8 Transfer Option Timeout X X 1 10 sec s 3 sec s 129 Default Language 232 Disconnect Call DTMF Signal X X DTMF Action Code String 311 Operation Mode X X 1 Auto 2 Business Hour 3 Break Hour 4 After Hou...

Page 207: ...age 06 Lead to Extension Number 07 Transfer to Extension Step 2 DTMF Action Target 08 Direct Transfer to Extension 09 Transfer to Mailbox 10 Direct Transfer to Mailbox 11 Access Mailbox 12 Name Direct...

Page 208: ...on 01 AA Menu 06 Lead to Extension Number 07 Transfer to Extension 08 Direct Transfer to Extension 09 Transfer to Mailbox 10 Direct Transfer to Mailbox 11 Access Mailbox 13 Leave a Message 14 Hold for...

Page 209: ...1 Business Hour Operator X X 1 5 digits 01 372 Break Hour Operator X X 1 5 digits 01 373 After Hour Operator X X 1 5 digits 02 374 Closed Day Operator X X 1 5 digits 03 375 Holiday Operator X X 1 5 di...

Page 210: ...nimum Message Length X X 1 9 sec s 3 sec s 417 Auto Purge New Messages X X 0 disable 1 30 day s 0 disabled 418 Auto Purge Old Messages X X 0 disable 1 30 day s 0 disabled 419 Silence Timeout to Stop R...

Page 211: ...30 Embedded Logger port 10 0 0 Blaze Logger port 100 150 over 100 needs high end PC 100 150 over 100 needs high end PC 100 150 over 100 needs high end PC BlazeLink CTI Gateway set 1 1 1 Agent set 300...

Page 212: ...Numbers 20 20 20 Class of Service Disallow Numbers 20 20 20 Members of Extension Group 100 100 100 Members of Trunk Group 100 100 100 Paging Slots 10 10 10 Calls in ACD Queue 99 99 99 Savanna 8000 and...

Page 213: ...n 142 CODEC 63 93 Company Information 50 Conference Disabled 94 Configuring CO Line Ports 62 Configuring SLT Ports 65 Connecting Blaze Savanna Server via Console Port 20 Connecting VG5000 via Console...

Page 214: ...50 Name Directory 132 NAT 49 NAT 163 NAT Proxy 82 Notification 103 Off Hook Access to 92 Off Premises Gateways 66 Operator 129 Password Management 56 Pickup After Rings 64 Playing A Recording 177 Powe...

Page 215: ...fer 48 Transfer Announcement 135 Transfer Options 136 Transfer Options Settings 134 Types of Voice Mailbox 132 Unified Messaging 104 Upgrade VG5000 23 Upgrade VG5000 Voice Gateway 150 Upgrades 150 Vir...

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