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Chapter 6 Group Management
CO Line Groups
CO Line Groups allows you to define specific CO lines as a CO Line Group. It
helps allocate CO lines and simplifies Ring Assignment setting.
Creating CO Line Groups
1. Go to Main Menu> Group Management> CO Line Groups. Press the Add
button to create a CO Line Group.
2. Assign an Access Code for this CO Line Group.
3. Input a name for this group.
4. Under “Hunting Method”, select one of the hunting methods for the CO
Line Group. There are two options for hunting method:
In Order
: Incoming calls are always directed to the first member of CO
Line Group.
Rotate:
If a call is directed to the 1st
member in the group, the next
incoming call will be distributed to the 2nd member, and so on.
5. Under “Ring Assignment”, assign a specific extension number, extension
group or AA Menu access code to answer incoming calls for this group
during Business Hours, Break Hours, After Hours and Closed Hours. The
general setting is to assign an AA Menu to answer phone calls. Please refer
to Chapter 7 Voice Mail Configuration for further information about AA
Menu setting.
6. If you prefer holiday greetings to be played during holidays, select “Enable
Holiday” and the system will play the holiday greetings you assigned on
the Holiday List. For more detail about Holiday Settings, please refer to
Chapter 3 System Configuration/Holidays.
If you would like to access the CO Lines, simply press CO Line Group Access
Code. You can create up to 50 CO Line Groups.
