Chapter 5 Extension Management
97
Action Designated
Number
Description
Access Ext.
An extension number of a
station, extension group,
CO line, CO line group, or
an outside phone number
To make calls to the assigned
number. Please note to add CO
line access code, e.g. 05551234 for
an outbound call
After Call Work
-
To allow agents to have a period
of after call work time between
two calls.
Ask Member Login An Extension Group
Number
Check the login status of the
extension group. Hearing a dial
tone means members are
logged-in successfully and a
busy tone means not logged-in.
Auto Line Access
To seize a CO Line
Auto-In
-
Agents’ extensions will pick up
the next call automatically.
Auxiliary Time
-
Agents can enable this function
to notify the system stop
assigning incoming calls to their
extensions so that the agents can
leave their seats temporarily
without logging out the system.
Call Hold Retrieve
CO
The extension number of a
CO line
To retrieve an incoming call from
a specific CO line placed on hold.
(You should be able to see the
CO line extension number. for
using this function.) If this CO
line is set on the programmable
key, users can directly press the
flashing button to retrieve the
incoming calls
Call Hold Retrieve
Ext
An extension number of a
station
To retrieve an internal call placed
on hold. If this extension number
is set on the programmable key,
users can directly press the
flashing button to retrieve the
call.
