118
Chapter 6 Group Management
1. Go to Main Menu>Group Management>Extension Groups. Select an
extension group from the list and click the Answering button to edit Group
Answer Options.
2. You can select from: “Forward All To“, “Busy Forward To“ or
“Ring-No-Answer Forward To“ to suit your needs during different
business hours.
3. Selecting Answering Options:
Extension
: When selected, calls will be forwarded to a specific
extension. Input the target extension number in the box provided. If
the target extension is busy as well, calls will be forwarded to the
location as defined by the target extension's call forward setting.
Voice Mail:
When selected, incoming calls will be routed to the VM
server’s Transfer Options. “VM” will be displayed in the box
automatically. Note that under Transfer Options, you have to assign a
DTMF key for callers to leave a message.
Auto Attendant:
When selected, calls will be forwarded to Transfer
Options not supporting voice-mail function. The box will show “AA”
automatically. Note that even though you assign a DTMF key for
leaving a message under Transfer Options, callers will not be able to
leave messages.
Queuing
: It is only available for the “Busy Forward To” option. When
selected, callers can stay in queue if members of the group are all busy,
the system will play a queuing prompt such as “You are the 2nd
person in queue”. The system can hold up to 50 callers in the queue.
You can set the interval for playing queuing prompt. For more details
about playing prompt interval, please refer to Chapter 6 Group
Management/Extension Groups/Prompt Interval in Queue.
If the Group Answering Option is not enabled, the system will transfer calls to
the VM Server’s Transfer Options not supporting voice-mail when members are
not available. Fore more details about Transfer Options, please see Chapter 7
Voice Mail Configuration/Transfer Options.
Group Mailbox
Under Mailbox, you can select the language of the voice mail box, message play
priority, and the target for message forwarding.
