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Chapter 7 Voice Mail Configuration
Transfer Options
Besides “Leave Message Directly” under Transfer Options, the system also
provides callers with more options, including: Transfer to Extension, Operator
or Hold for Busy, etc. The caller can press pre-defined DTMF keys (0~9, *, #) for
transfer. Transfer Options will be performed when “Leave Message Directly” is
disabled. Select DTMF keys (0~9, *, #) to correspond with one of Actions under
Transfer Options.
No Action
: The system will play an error announcement and then repeat
the AA Menu greeting.
AA menu:
For AA Menu, the call will be transferred to the target AA
Menu. Set the target AA Menu ID in the “Target” box. It offers
administrators the flexibility to organize all the AA Menu flow or DTMF
programming.
Lead to Extension Number:
It is helpful when the first digit of the desired
extension has been used or the extension number has a wide range. Callers
need to press one pre-defined DTMF keys for being led to desired
Extension Number. For example, if the caller wishes to reach extension
“100” and “Lead to Extension Number” is set on “3”, the caller should
press “3” and then “100” for reaching extension 100.
Transfer to Extension:
Select one of DTMF digits as “Transfer to
Extension” according to the first digit of extension numbers. For example,
set “1” as “Transfer to Extension” when the first digit of the extension
numbers start with “1”. If the caller wishes to reach extension “100”, he
only presses “100” and the call will be directed to extension 100.
Leave a Message:
The caller will be led to the mailbox of the extension and
asked to leave a message when the desired extension is not available. The
“Voice Mail” function needs to be enabled on the extension. If it is not
enabled, all the calls will be transferred to AA and callers can not leave
messages.
Operator:
The incoming calls will be transferred to the Operator.
Repeat Menu:
The system will announce the prompt corresponding to its
AA Menu.
Hang Up with Announcement
: The call will be disconnected after an
announcement is made.
Hold for Busy:
It is applicable only when the requested extension is busy.
The system will put the caller on hold and attempt to transfer the caller to
the extension again.
