February 2013
2-47
ColorQube® 9303 Family
03-397-00, 03-398-00, 03-399-00
Status Indicator RAPs
03-397-00 System Configuration Recovery Attempt RAP
03-397-00 System configuration is lost and an attempted recovery made (from SIM).
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
•
Switch off the machine, then switch on the machine,
GP 14
.
•
Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-
domly, the cause may be due to electrical noise. Go to
OF 10
Intermittent Failure RAP.
Procedure
1.
Switch off the machine, then switch on the machine,
GP 14
.
2.
Check that the SIM card is installed.
NOTE: The SIM card is also referred to as the product enablement key.
3.
Check for damage to the SIM card:
•
Enter
dC131
.
•
Select CCS NVM ID 616-3 Product Configuration.
•
Check that the value is set to 112 or 113 or 114. If the value is set to 49, the SIM card
is missing or damaged. Obtain a SIM card that is compatible with this machine.
4.
Check that the SIM card is a valid option for this machine,
GP 19
. If there is a mismatch
between the SIM card and the machine then the two are not compatible. Obtain a SIM
card that is compatible with this machine.
5.
Check that the battery on the NVM module PWB is located correctly and in good condi-
tion,
GP 45
.
6.
Install new components as necessary:
•
Battery,
PL 3.11 Item 18
.
•
NVM module PWB,
PL 3.11 Item 17
.
•
Product enablement key,
PL 3.11 Item 22
.
•
Single board controller PWB,
PL 3.11 Item 13
.
7.
Perform an NVM restore, refer to NVM Save and Restore,
dC361
.
8.
If an NVM restore cannot be completed perform the following:
•
Set the market region. Enter
dC134
, set value to appropriate market region.
•
Enter Service Admin.
a.
Press and hold the # key, * key and the Stop key.
b.
Enter the passcode 2732. Touch the Enter button on the UI.
c.
Select machine status / Paper Management / Tray Contents
d.
Set the tray 3 contents as appropriate to the machine location A4 or 8.5 x 11
inch.
9.
Rest all counters and exit diagnostics.
03-398-00, 03-399-00 SIM Card Fault RAP
03-398-00 SIM card serial number mismatch between the option and the machine
03-399-00 SIM card data cannot be processed by the machine.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1.
Switch off the machine, then switch on the machine,
GP 14
.
2.
Check that the machine serial number is correct, refer to
dC132
.
3.
Check that the SIM card is a valid option for this machine,
GP 19
. There is a mismatch
between the SIM card and the machine and the two are not compatible. Obtain a SIM
card that is compatible with this machine.
NOTE: A pre-serialized SIM card will be required. Escalate the request through normal
channels.
NOTE: The SIM card is also referred to as the product enablement key.
4.
Install new components as necessary:
•
Product enablement key,
PL 3.11 Item 22
.
•
Single board controller PWB,
PL 3.11 Item 13
.
Содержание ColorQube 9303 Series
Страница 1: ...Xerox ColorQube 9303 Family Service Manual 708P90290 February 2013...
Страница 4: ...February 2013 ii ColorQube 9303 Family Introduction...
Страница 18: ...February 2013 1 2 ColorQube 9303 Family Service Call Procedures...
Страница 92: ...February 2013 2 68 ColorQube 9303 Family 05F Status Indicator RAPs...
Страница 104: ...February 2013 2 80 ColorQube 9303 Family 12 701 00 65 Status Indicator RAPs...
Страница 200: ...February 2013 2 176 ColorQube 9303 Family 12N 171 Status Indicator RAPs...
Страница 292: ...February 2013 2 268 ColorQube 9303 Family 16D Status Indicator RAPs...
Страница 320: ...February 2013 2 296 ColorQube 9303 Family 42 504 00 42 505 00 Status Indicator RAPs...
Страница 500: ...February 2013 2 476 ColorQube 9303 Family 94B Status Indicator RAPs...
Страница 648: ...February 2013 3 2 ColorQube 9303 Family Image Quality...
Страница 653: ...February 2013 3 7 ColorQube 9303 Family IQ 1 Image Quality Figure 1 IQ defects 1...
Страница 654: ...February 2013 3 8 ColorQube 9303 Family IQ 1 Image Quality Figure 2 IQ defects 2...
Страница 655: ...February 2013 3 9 ColorQube 9303 Family IQ 1 Image Quality Figure 3 IQ defects 3...
Страница 656: ...February 2013 3 10 ColorQube 9303 Family IQ 1 Image Quality Figure 4 IQ defects 4...
Страница 657: ...February 2013 3 11 ColorQube 9303 Family IQ 1 Image Quality Figure 5 IQ defects 5...
Страница 658: ...February 2013 3 12 ColorQube 9303 Family IQ 1 Image Quality Figure 6 IQ defects 6...
Страница 659: ...February 2013 3 13 ColorQube 9303 Family IQ 1 Image Quality Figure 7 IQ defects 7 Figure 8 IQ defects 8...
Страница 660: ...February 2013 3 14 ColorQube 9303 Family IQ 1 Image Quality Figure 9 IQ defects 9...
Страница 661: ...February 2013 3 15 ColorQube 9303 Family IQ 1 Image Quality Figure 10 IQ defects 10...
Страница 662: ...February 2013 3 16 ColorQube 9303 Family IQ 1 Image Quality Figure 11 IQ defects 11...
Страница 663: ...February 2013 3 17 ColorQube 9303 Family IQ 1 Image Quality Figure 12 IQ defects 12...
Страница 664: ...February 2013 3 18 ColorQube 9303 Family IQ 1 Image Quality Figure 13 IQ defects 13...
Страница 707: ...February 2013 3 61 ColorQube 9303 Family IQ 15 Image Quality Figure 4 Corrupt image data Figure 5 Service test pattern...
Страница 728: ...February 2013 3 82 ColorQube 9303 Family IQ 29 IQ 30 Image Quality...
Страница 736: ...February 2013 3 90 ColorQube 9303 Family TP 15 Image Quality Figure 2 Media path test pages...
Страница 752: ...February 2013 3 106 ColorQube 9303 Family TP 26 Image Quality Figure 1 Print head uniformity colour bands test page...
Страница 758: ...February 2013 3 112 ColorQube 9303 Family IQS 7 IQS 8 Image Quality...
Страница 778: ...February 2013 4 20 ColorQube 9303 Family REP 1 9 Repairs Adjustments...
Страница 794: ...February 2013 4 36 ColorQube 9303 Family REP 3 10 Repairs Adjustments...
Страница 1144: ...February 2013 4 386 ColorQube 9303 Family REP 94 1 Repairs Adjustments...
Страница 1176: ...February 2013 4 418 ColorQube 9303 Family ADJ 62 3 ADJ 62 4 Repairs Adjustments...
Страница 1182: ...February 2013 4 424 ColorQube 9303 Family ADJ 75 3 Repairs Adjustments...
Страница 1184: ...February 2013 4 426 ColorQube 9303 Family ADJ 82 1 Repairs Adjustments...
Страница 1186: ...February 2013 4 428 ColorQube 9303 Family ADJ 91 1 Repairs Adjustments...
Страница 1348: ...February 2013 6 56 ColorQube 9303 Family GP 19 General Procedures Information Figure 1 SIM card matrix...
Страница 1378: ...February 2013 6 86 ColorQube 9303 Family GP 29 General Procedures Information Document Handler DADH Figure 4 DADH Sensor Map...
Страница 1380: ...February 2013 6 88 ColorQube 9303 Family GP 29 General Procedures Information High Volume Finisher HVF Figure 6 HVF Sensor Map...
Страница 1552: ...February 2013 6 260 ColorQube 9303 Family dC140 General Procedures Information...
Страница 1576: ...February 2013 6 284 ColorQube 9303 Family dC640 General Procedures Information...
Страница 1578: ...February 2013 6 286 ColorQube 9303 Family dC708 dC715 General Procedures Information...
Страница 1600: ...February 2013 7 2 ColorQube 9303 Family Wiring Data...
Страница 1696: ...February 2013 8 2 ColorQube 9303 Family Principles of Operation...
Страница 1718: ...February 2013 8 24 ColorQube 9303 Family Principles of Operation Figure 1 Sensors in the media path...
Страница 1808: ...February 2013 8 114 ColorQube 9303 Family Principles of Operation...
Страница 1809: ...XEROX EUROPE...
Страница 1810: ...XEROX EUROPE...
Страница 1811: ...XEROX EUROPE...
Страница 1812: ...XEROX EUROPE...