Xerox ColorQube 9303 Series, Руководство по обслуживанию

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February 2013
2-279 ColorQube® 9303 Family
20B, 20C
Status Indicator RAPs
The Fax only dials once and hangs up or the busy tone has unusual timing, frequency or
level. The busy tones are recognized.
Y
N
Check the number for a voice or tone answer.
The Fax is working correctly. Send a three page test Fax to a known good Fax machine.
Enter Admin / Tools / Service Settings / Embedded Fax Setting / Print Fax Reports. Print a
Protocol Report and check for errors. Re-enter the details from the fax options
Check that the customer is dialing the correct number. The number is correct.
Y
N
Ask the customer to dial the number using the appropriate access codes.
Enable audio line monitor (Enter Admin / Tools / Service Settings / Embedded Fax Setting /
Transmission Defaults / Audio Line Monitor) and set to Enable. Select High volume and max
time.
Dial the Fax number and listen for a dial tone or dialing and answer tones. A Fax tone is
present.
Y
N
Enter
dC131 NVM Read / Write. Reset the value at the following location:
NVM ID 200-415 Line1CurrentDetect = 0
NVM ID 200-416 Line2CurrentDetect = 0 A Fax tone is present.
Y
N
Go to the
20G Fax Module Checkout.
Install new components as necessary:
• Fax module, PL 20.05 Item 1 .
• Telephone cable, PL 20.05 Item 3 .
The Fax is working correctly. Send a three page test Fax to a known good Fax machine.
Enter Admin / Tools / Service Settings / Embedded Fax Setting / Print Fax Reports. Print a
Protocol Report and check for errors.
The dial tone - dialling answer tones are present.
Y
N
The exchange is receiving the digits too quickly or is not processing the digits correctly.
Ask the customer if the exchange is DTMF (Dual Tone Multiple Frequency) or pulse dial-
ing.
Perform the following:
• Ensure that the machine is set for the correct dialing tone.
Enter
dC131 NVM Read / Write. Reset the values at NVM ID 200-201
FaxLine1DialTypeDef and at NVM ID 200-202 FaxLine2DialTypeDef set to 0 = Tone
or 1 = Pulse.
• Insert a pause ( , ) between the first and second digit of the dial string. In the Dialling
Options select Dialling Characters / Pause / Add Character / Save.
• Enter dC131 NVM Read / Write. Set NVM ID 200-397 FaxTimeBeforeDial to 13.
The Fax only dials once and hangs up or the busy tone has unusual timing, frequency or level.
Are the busy tones recognized.
Y
N
•
Check the number for a voice or tone answer.
• Check that the values at NVM ID 200-237 to 200-241 are set to the correct defaults
to match the appropriate country setting.
The fax is working correctly. Send a three page test Fax to a known good Fax machine.
Enter Admin / Tools / Service Settings / Embedded Fax Setting / Print Fax Reports. Print a Pro-
tocol Report and check for errors. Re-enter the details from the fax options
20C Unable To Send A Fax To Some Machines RAP
Use this RAP to isolate components which contribute to a failure to send a Fax to some
machines.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14 . Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
• Refer to the 20A Fax Entry RAP and complete all of the initial actions.
Procedure
The correct number is being dialled to make the connection. The connection is made.
Y
N
The exchange is not processing the digits correctly, the machine needs longer pause
between digits.
•
Insert a pause ( , ) between the first and second digit of the dial string. In the Dialling
Options select Dialling Characters / Pause / Add Character / Save.
• Enter dC131 NVM Read / Write. Change setting at NVM ID 200-410 FaxDTMFInter-
digitTime to 100.
Call the fax number from a known good telephone and listen for the answer fax tone. The Fax
tone is heard.
Y
N
Fax on remote end is not picking up or no Fax is connected. Advise customer to check the
machine at the remote end.
Enter Admin / Tools / Service Settings / Embedded Fax Setting / Print Fax Reports. Print a Pro-
tocol Report. The Protocol Report shows RNR (Receive Not Ready) is received from the
remote Fax repeatedly until time out and DCN (Disconnect). Check communication failure after
V34-PH2 / V34-PH3 or DCS / TCF. The remote Fax receives and prints the Fax.
Y
N
Compatibility problem with remote Fax.
•
Print a Protocol Report and check for communication errors.
• Line quality too poor for Super G3 to function correctly. Possible mains interference
on line.
• Disable V34 (Super G3). Enter dC131 NVM Read / Write. Reset the value at the fol-
lowing locations:
–
NVM ID 200-087 T30MaxSpeedL1Tx = 11 (14400).
– NVM ID 200-088 T30MaxSpeed2Tx = 11 (14400).
If mains noise, try installing and using line 2 instead of line 1.
• When sending to a PC fax or fax server that has an ISDN card, there is a need to
customize the CEQ values. Enter
dC131 NVM Read / Write. Set the value at NVM ID
203-031 to 0.
The Protocol Report shows MCF (Message Confirmation) is not sent by the remote Fax (last
page), only DCN (Disconnect). The failure report printed out, but the remote fax prints
multiple copies of the job or failed page.
Y
N
The Fax is working correctly. Send a three page test Fax to a known good Fax machine.
Print a Protocol Report and check for errors.
The machine will resend up to 10 times before printing the failure report.
Enter Admin / Tools / Service Settings/ Embedded Fax Setting / Transmission Defaults / Auto-
matic Resend. Set number of resend to 1 or 2.
A B