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Appendix A
Appendix A
Troubleshooting
Troubleshooting
Particle Measuring Systems engineers have selected components, materials,
Particle Measuring Systems engineers have selected components, materials,
and design elements that provide high reliability as well as superior function.
and design elements that provide high reliability as well as superior function.
Anything, however, can eventually fail. This chapter is for those times when
Anything, however, can eventually fail. This chapter is for those times when
something unexpected happens and you don’t know how to proceed.
something unexpected happens and you don’t know how to proceed.
If the troubleshooting tips do not solve the problem, call Instrument Service an
If the troubleshooting tips do not solve the problem, call Instrument Service and
d
Support at Particle Measuring Systems: 1-800-557-6363.
Support at Particle Measuring Systems: 1-800-557-6363.
A.
A. When yo
When you pr
u press th
ess the print
e printer soft
er soft key
key, or w
, or when a
hen a sample
sample is comp
is completed,
leted,
paper does not advance from the printer.
paper does not advance from the printer.
If the LASAIR II does not produce a printed strip of paper, try the following
If the LASAIR II does not produce a printed strip of paper, try the following
steps:
steps:
1.
1.
Ens
Ensure t
ure that t
hat ther
here is a r
e is a roll o
oll of pap
f paper in
er in the p
the paper
aper encl
enclosu
osure.
re.
2.
2.
Ensur
Ensure tha
e that the
t the paper
paper roll
roll is f
is free t
ree to rot
o rotate w
ate within
ithin the pa
the paper e
per enclosu
nclosure.
re.
3.
3.
Ens
Ensure t
ure that t
hat the en
he end of t
d of the pa
he paper r
per roll i
oll is not
s not stu
stuck to
ck to the r
the roll
oll..
4.
4.
Remove
Remove the pa
the paper ro
per roll i
ll in the r
n the roll en
oll enclosur
closure then
e then posit
position i
ion it wit
t with the
h the end of
end of
the roll coming toward you from the top
the roll coming toward you from the top of the roll.
of the roll.
5.
5.
Hol
Hold abou
d about one i
t one inch (
nch (2.5 cm
2.5 cm) of pa
) of paper a
per agai
gainst t
nst the cas
he case abov
e above the pa
e the paper
per
cutter and then close the paper enclosure cover.
cutter and then close the paper enclosure cover.
6.
6.
T
Test
est the p
the prin
rinter b
ter by pre
y pressi
ssing th
ng the Pri
e Print s
nt soft k
oft key
ey..
B.
B. Paper a
Paper advances
dvances from
from the prin
the printer
ter, but no
, but nothing is
thing is printed
printed on the
on the paper
paper..
Make sure the paper roll is installed properly. Thermal paper will not print on
Make sure the paper roll is installed properly. Thermal paper will not print on
the back side.
the back side.
If the paper is installed correctly but there is no print on the paper, call
If the paper is installed correctly but there is no print on the paper, call
Instrument Service and Support.
Instrument Service and Support.
