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System x iDataPlex dx360 M2: Problem Determination and Service Guide

Содержание System x iDataPlex dx360 M2

Страница 1: ...System x iDataPlex dx360 M2 Types 6313 6380 6385 6386 7321 7323 7831 and 7834 Problem Determination and Service Guide...

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Страница 3: ...System x iDataPlex dx360 M2 Types 6313 6380 6385 6386 7321 7323 7831 and 7834 Problem Determination and Service Guide...

Страница 4: ...on page 235 the Environmental Notices and User s Guide and the Warranty and Support Information document on the IBM Documentation CD Eighth Edition November 2011 Copyright IBM Corporation 2011 US Gove...

Страница 5: ...hapter 3 Diagnostics 15 Diagnostic tools 15 POST 16 POST error messages 16 Event logs 25 Checkout procedures 27 About the checkout procedures 27 Performing the basic checkout procedure 28 Performing t...

Страница 6: ...n a 3U chassis 129 Removing an expansion enclosure from a system board tray 131 Installing an expansion enclosure on a system board tray 132 Removing and replacing consumable parts and Tier 1 CRUs 132...

Страница 7: ...assis in a Type 7825 iDataPlex rack 187 Removing the 3U chassis hard disk drive backplane 188 Installing the 3U chassis hard disk drive backplane 189 Removing a 3U chassis from a Type 7825 iDataPlex r...

Страница 8: ...ndix A Getting help and technical assistance 233 Before you call 233 Using the documentation 233 Getting help and information from the World Wide Web 234 Software service and support 234 Hardware serv...

Страница 9: ...ety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazio...

Страница 10: ...over is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground co...

Страница 11: ...d is available to turn off the power if necessary When you work with powered on electrical equipment use only one hand Keep the other hand in your pocket or behind your back to avoid creating a comple...

Страница 12: ...e of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installat...

Страница 13: ...ces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the cover...

Страница 14: ...ice and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the...

Страница 15: ...s voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these part...

Страница 16: ...xiv System x iDataPlex dx360 M2 Problem Determination and Service Guide...

Страница 17: ...on is necessary for diagnosing hardware and software problems a Document error codes and system board LEDs v System board LEDs See System board LEDs and controls on page 13 for information about syste...

Страница 18: ...levels 2 Download and install updates of code that is not at the latest level Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a clust...

Страница 19: ...e problem is associated with a specific function for example if a RAID hard disk drive is marked offline in the RAID array see the documentation for the associated controller and management or control...

Страница 20: ...oblem remains contact IBM or an approved warranty service provider for assistance with additional problem determination and possible hardware replacement To open an online service request go to http w...

Страница 21: ...ed for your server v Field replaceable unit FRU FRUs must be installed only by trained service technicians For information about the terms of the warranty and getting service and assistance see the Wa...

Страница 22: ...statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document which is on the IBM Documentation CD Each statement is numbered...

Страница 23: ...tered ECC double data rate 3 DDR3 800 1066 and 1333 MHz DIMMs only v Sizes 1 GB single rank 2 GB dual rank and 4 GB dual rank v Chipkill supported with selected DIMMs Integrated functions v Integrated...

Страница 24: ...is flashing it indicates that there is activity between the server and the network Ethernet connectors Use these connectors to connect the server to a network Ethernet connection speed LED This LED is...

Страница 25: ...d off and is not ready to be turned on The power control button is disabled v Flashing slowly once per second The system board tray is turned off and is ready to be turned on You can press the power c...

Страница 26: ...ray can be turned off in any of the following ways v You can press the power control button on the front of the system board tray see Operator panel controls connectors and LEDs on page 8 This starts...

Страница 27: ...System board connectors The following illustration shows the connectors on the system board Chapter 2 Introduction 11...

Страница 28: ...nes the function of each jumper on the system board Jumper Description Clear CMOS JP1 v Pins 1 and 2 Normal default v Pins 2 and 3 Clear the CMOS data UEFI boot recovery JP2 v Pins 1 and 2 Normal defa...

Страница 29: ...eminder button on the system board to light the error LEDs The error LEDs that were lit while the system board tray was running will be lit again while the button is pressed The following illustration...

Страница 30: ...initializing or is not functional Microprocessor mismatch When this LED is lit it indicates that microprocessor 1 is not installed or the microprocessors do not have the same cache size and type and c...

Страница 31: ...e information v Checkout procedures Checkout procedures are available to help you diagnose server problems The basic checkout procedure is designed for anyone to use The advanced checkout procedure is...

Страница 32: ...action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 0010002 Microprocessor not supported 1 Reseat...

Страница 33: ...Replace the following components one at a time in the order shown restarting the system board tray each time a Trained service technician only Microprocessor b Trained service technician only System b...

Страница 34: ...IMM see Removing a memory module on page 163 and Installing a memory module on page 164 4 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If t...

Страница 35: ...e on page 164 4 Trained service technician only Replace the microprocessor that controls the failing DIMMs see Removing a microprocessor and heat sink on page 197 and Installing a microprocessor and h...

Страница 36: ...only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board tray see Removing the system board...

Страница 37: ...ge 163 and Installing a memory module on page 164 5 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign mate...

Страница 38: ...X PERR 1 Check the riser card LEDs 2 Reseat all affected adapters and riser cards 3 Update the PCI device firmware 4 Remove both adapters from the riser card 5 Replace the following components one at...

Страница 39: ...n PCI Bus Control then PCI ROM Control Execution to disable the ROM of adapters in the PCI slots v Select Devices and I O Ports to disable any of the integrated devices 4 Replace the following compone...

Страница 40: ...4 Replace the following components one at a time in the order shown restarting the system board tray each time a Battery b Failing device if the device is a FRU then it must be replaced by a trained...

Страница 41: ...er capping disabled 1 Check the settings and the event logs 2 Make sure that the Active Energy Manager feature is enabled in the Setup utility Select System Settings Power Active Energy and Capping En...

Страница 42: ...logs without having to restart the server If you have installed Portable or Installable Dynamic System Analysis DSA you can use it to view the system event log as the IPMI event log the IMM event log...

Страница 43: ...tallable DSA to view the event logs or create an output file that you can send to IBM service and support v In a Web browser type the IP address of the IMM and go to the Event Log page v Use IPMItool...

Страница 44: ...as part of a cluster two or more system board trays that share external storage devices One or more external storage units are attached to the failing system board tray and at least one of the attach...

Страница 45: ...tables on page 31 if necessary see Solving undetermined problems on page 106 Important Clear the system event log and the POST event log after you correct all conditions This will turn off the system...

Страница 46: ...in Solving undetermined problems on page 106 then turn on the system Does the system boot and display output to the monitor v Yes The problem was caused by one or more of the components that were remo...

Страница 47: ...its CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom...

Страница 48: ...to step 4 If the activity of the LEDs changes return to step 1 4 Make sure that the hard disk drive backplane is correctly seated When it is correctly seated the drive assemblies correctly connect to...

Страница 49: ...y represent the actual state of the associated drive 1 If the amber hard disk drive LED and the RAID controller software do not indicate the same status for the drive complete the following steps a Tu...

Страница 50: ...be performed only by a trained service technician Symptom Action All keyboard and mouse problems 1 Make sure that the keyboard and mouse cables are securely connected 2 If you are using a USB keyboard...

Страница 51: ...p utility and enable the DIMM 3 Run memory diagnostics see Running the diagnostic programs on page 40 4 Make sure that there is no memory mismatch when the system board tray is at the minimum memory c...

Страница 52: ...structions that came with the device and the device is installed correctly v You have not loosened any other installed devices or cables v You updated the configuration information in the Setup utilit...

Страница 53: ...rnal components c Power supply 4 Replace the following components one at a time in the order shown restarting the system board tray each time a DIMMs b Power supply 5 If you just installed an optional...

Страница 54: ...ollowing components one at a time in the order shown restarting the system board tray each time a Failing serial device b Serial cable c Trained service technician only System board tray Software prob...

Страница 55: ...stem Analysis DSA Preboot diagnostic programs are the primary method of testing the major components of the system board tray DSA is a system information collection and analysis tool that you can use...

Страница 56: ...ccurate optical drive test results To run the DSA Preboot diagnostic programs complete the following steps 1 If the system board tray is running turn off the system board tray and all attached devices...

Страница 57: ...Viewing the test log You can use one of the following methods to access the test log when the tests are completed v From the DSA command line issue the DSA CLI view command or select Diagnostic Event...

Страница 58: ...upport docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure that the system firmware is at the latest level The installed firmware level is shown in the diagnostic event log in the Firmware V...

Страница 59: ...rmware is at the latest level The installed firmware level is shown in the diagnostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 5 R...

Страница 60: ...to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure that the system firmware is at the latest level The installed firmware level is shown in the diagnostic event...

Страница 61: ...own in the diagnostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure remains go to the IBM Web sit...

Страница 62: ...nostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure remains go to the IBM Web site for more trou...

Страница 63: ...hown in the diagnostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure remains go to the IBM Web si...

Страница 64: ...e Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure remains go to the IBM Web site for more troubleshooting informatio...

Страница 65: ...hown in the diagnostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure remains go to the IBM Web si...

Страница 66: ...iagnostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure remains go to the IBM Web site for more t...

Страница 67: ...s shown in the diagnostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure remains go to the IBM Web...

Страница 68: ...the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure remains go to the IBM Web site for more troubleshooting informat...

Страница 69: ...is shown in the diagnostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure remains go to the IBM We...

Страница 70: ...mware level is shown in the diagnostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure remains go t...

Страница 71: ...lled firmware level is shown in the diagnostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure rema...

Страница 72: ...the diagnostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 If the failure remains go to the IBM Web site for...

Страница 73: ...power to reset the IMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest leve...

Страница 74: ...ct the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docvi...

Страница 75: ...the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the IMM firmware is at the latest level The installed...

Страница 76: ...ds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com sup...

Страница 77: ...M 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to ht...

Страница 78: ...el is shown in the diagnostic event log in the Firmware VPD section for this component For more information see Firmware updates on page 213 6 Run the test again 7 Turn off the system and disconnect i...

Страница 79: ...w ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid SERV CALL 201 803 xxx Memory Memory Test Aborted Test canceled could not enable the processor cache 1 Turn off and restart...

Страница 80: ...5000008 lndocid SERV CALL 201 806 xxx Memory Memory Test Aborted Test canceled the memory controller fast scrub operation was not completed 1 Turn off and restart the system 2 Run the test again 3 Ma...

Страница 81: ...Turn off and restart the system 2 Run the test again 3 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 4...

Страница 82: ...3 Reconnect the system to power and turn on the system 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA...

Страница 83: ...ponent For more information see Firmware updates on page 213 6 Run the test again 7 Replace the failing DIMMs 8 Re enable all memory in the Setup utility see Using the Setup utility on page 214 9 Run...

Страница 84: ...hat the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Run the standard memory test to validate all...

Страница 85: ...SA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 2 Run the test again 3 Check the drive cabling at both ends for loose or bro...

Страница 86: ...Replace the cable if it is damaged 6 Run the test again 7 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DS...

Страница 87: ...t again 5 For additional troubleshooting information go to http www ibm com support docview wss uid psg1MIGR 41559 6 Run the test again 7 Replace the CD DVD drive 8 If the failure remains go to the IB...

Страница 88: ...bm com support docview wss uid psg1SERV DSA 6 Run the test again 7 For additional troubleshooting information go to http www ibm com support docview wss uid psg1MIGR 41559 8 Run the test again 9 Repla...

Страница 89: ...the Firmware VPD section for this component For more information see Firmware updates on page 213 2 Run the test again 3 Replace the component that is causing the error If the error is caused by an a...

Страница 90: ...ck the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component 4 If the failure remains go to the IBM Web site for more troubl...

Страница 91: ...at is causing the error If the error is caused by an adapter replace the adapter Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of t...

Страница 92: ...er Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component 4 If the failure remains go to the IBM Web site for more...

Страница 93: ...d tray in a 2U chassis on page 127 or Installing the system board tray in a 3U chassis on page 129 12 Reconnect the external cables and power cords then turn on the attached devices and turn on the sy...

Страница 94: ...e for your operating system and the file type for the medium that you want to use then download the flash UEFI update 6 Update the server firmware and follow the instructions in the readme file that c...

Страница 95: ...Watchdog 2 OS Watchdog or Loader Watchdog Error A Platform Watchdog Timer Expired event has occurred 1 Reconfigure the watchdog timer to a higher value 2 Make sure that the IMM Ethernet over USB inter...

Страница 96: ...require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the c...

Страница 97: ...tible with each other see Installing a microprocessor and heat sink on page 199 for information about microprocessor requirements 3 Trained service technician only Reseat microprocessor n 4 Trained se...

Страница 98: ...an assign an IP address to the IMM ENET 0 DHCP HSTN 1 DN 2 IP 3 SN 4 GW 5 DNS1 6 1 CIM_DNSProtocolEndpoint Hostname 2 CIM_DNSProtocolEndpoint DomainName 3 CIM_IPProtocolEndpoint IPv4Address 4 CIM_IPPr...

Страница 99: ...ly Ethernet Duplex setting modified from 1 to 2 by user 3 1 CIM_EthernetPort Network Addresses 2 CIM_EthernetPort Network Addresses 3 user ID Info A user has modified the Ethernet port MAC address set...

Страница 100: ...in the order shown restarting the server each time a Hard disk drive b Cable from the system board to the backplane c Hard disk drive backplane Fault in slot System board on system 1 1 CIM_ComputerSy...

Страница 101: ...ostname set to 1 by user 2 1 CIM_DNSProtocolEndpoint Hostname 2 user ID Info A user has modified the host name of the IMM No action information only IMM clock has been set from NTP server 1 1 IBM_NTPS...

Страница 102: ...tMask 2 CIM_StaticIPAssignment SettingData SubnetMask 3 user ID Info A user has modified the IP subnet mask of the IMM No action information only LAN Ethernet 0 interface is no longer active Info The...

Страница 103: ...error LEDs on the system board or the event logs to a different memory channel or microprocessor see Installing a memory module on page 164 3 If the error still occurs on the same DIMM replace the af...

Страница 104: ...board or the event logs to a different memory channel or microprocessor see Installing a memory module on page 164 for memory population 3 If the error still occurs on the same DIMM replace the affect...

Страница 105: ...or LEDs on the system board or the event logs to a different memory channel or microprocessor see Installing a memory module on page 164 for memory population 3 If the error still occurs on the same D...

Страница 106: ...ry uncorrectable error has occurred 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Manually re enable all affected DIMMs if the ser...

Страница 107: ...orrectable error has occurred 5 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged r...

Страница 108: ...uncorrectable error has occurred 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Manually re enable all affected DIMMs if the server...

Страница 109: ...mory uncorrectable error has occurred 5 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is d...

Страница 110: ...ncorrectable error has occurred 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Manually re enable all affected DIMMs if the server...

Страница 111: ...ory uncorrectable error has occurred 5 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is da...

Страница 112: ...art the server 3 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event If no memory fault is recorded in the logs and no DIMM connector error...

Страница 113: ...s asserted Error An upper critical sensor going high has asserted Make sure that the room temperature is within the recommended range see Features and specifications on page 7 Numeric sensor Domain A...

Страница 114: ...ervice technician only Replace the system board Numeric sensor Planar 12V going low lower critical has asserted Error A lower critical sensor going low has asserted Trained service technician only Rep...

Страница 115: ...2 Re enable mirroring in the Setup utility Remote access attempt failed Invalid userid or password received Userid is 1 from TELNET client at IP address 2 1 user ID 2 IP address xxx xxx xxx xxx Error...

Страница 116: ...mber of unsuccessful login attempts from a Web browser and has been prevented from logging in for the lockout period 1 Make sure that the correct login ID and password are being used 2 Have the system...

Страница 117: ...coverable from a less severe state n microprocessor number Error A sensor has changed to Nonrecoverable state from a less severe state 1 Make sure that the fans are operating that there are no obstruc...

Страница 118: ...IMM event log No action information only The Chassis Event Log CEL on system 1 is 100 full 1 CIM_ComputerSystem ElementName Info The IMM event log is full When the log is full older log entries are r...

Страница 119: ...icroprocessors are compatible with each other see Installing a microprocessor and heat sink on page 199 for information about microprocessor requirements 2 Trained service technician only Replace the...

Страница 120: ...e 2 Run the DSA program for the hard disk drives and other I O devices 3 Trained service technician only Replace microprocessor n n microprocessor number The System 1 encountered a POST Error 1 CIM_Co...

Страница 121: ...installed operating system 6 Update the IMM firmware Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that...

Страница 122: ...duplex mode of the hub v Check the Ethernet controller LEDs on the system board tray operator panel These LEDs indicate whether there is a problem with the connector cable or hub The Ethernet link st...

Страница 123: ...devices one at a time until you find the failure Reinstall turn on and reconfigure the system board tray each time v Any external devices v Each adapter v Each hard disk drive v Memory modules The min...

Страница 124: ...v Hardware configuration print screen of the system summary v Server firmware level v Operating system type and version level You can solve some problems by comparing the configuration and software s...

Страница 125: ...on v Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your server v...

Страница 126: ...Index Description CRU part number Tier 1 CRU part number Tier 2 FRU part number 1 System board tray cover 46D1291 2 IBM 160 GB High IOPS SS Class SSD PCIe Adapter 46M0886 2 Qlogic single port Fibre C...

Страница 127: ...S RAID controller 43V7415 5 System board tray includes IMM controller 49Y6888 6 2 5 inch SAS SATA drive cage with backplane 44W4800 7 2 5 inch hot swap drive filler panel 26K8680 8 Hard disk drive 3 5...

Страница 128: ...8 GHz 1333 FSB 8 MB L2 cache quad core 46D1263 13 Microprocessor 2 93 GHz 1333 FSB 8 MB L2 cache quad core 46D1262 13 Microprocessor 2 40 GHz 1066 MHz quad core 80 W 46D1266 13 Microprocessor 2 40 GH...

Страница 129: ...attery 46C9040 SAS controller battery holder 46M6563 900 watt power supply 43X3290 900 watt high efficient power supply 43X3292 Miscellaneous parts kit 49Y6746 2 x 2 5 inch simple swap Gen 2 convert t...

Страница 130: ...part number 1 Top cover 44W4791 2 900 watt power supply 43X3290 2 900 watt high efficient power supply 43X3292 3 Fan assembly 44W4792 4 Type 6313 6385 and 7831 2U chassis 44W4790 Rail kit 44W4793 Ente...

Страница 131: ...6 and 7834 Index Description CRU part number Tier 1 CRU part number Tier 2 FRU part number 1 Type 6386 and 7834 3U chassis 46C6285 2 Hard disk drive backplane 44E8766 3 Power supply paddle card domain...

Страница 132: ...4 Bracket kit 46C6288 3 5 inch hot swap filler panel 39M4375 I O enclosure components This section lists replaceable components that are available for the I O enclosure I O enclosures configured with...

Страница 133: ...SAS hard disk drive see Table 4 on page 110 for the supported drives 10 2 5 inch SAS SATA drive cage with backplane 44W4800 I O enclosures configured with 3 5 inch simple swap hard disk drives The fo...

Страница 134: ...bracket and cable assembly SATA 1x 44T0647 Storage enclosure components The following replaceable components are available for the storage enclosure 1 2 5 3 4 Table 9 CRUs and FRUs storage enclosure...

Страница 135: ...k always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Stan...

Страница 136: ...e Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Upper Volta Uzbekistan Vanuatu Vietnam Wallis and Futuna Yugoslavia Federal Republic of Zaire 39M5130 Denmark 3...

Страница 137: ...uba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan...

Страница 138: ...122 System x iDataPlex dx360 M2 Problem Determination and Service Guide...

Страница 139: ...safely v Observe good housekeeping in the area where you are working Place removed covers and other parts in a safe place v Do not attempt to lift an object that you think is too heavy for you If you...

Страница 140: ...install them To reduce the possibility of damage from electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v Th...

Страница 141: ...tive surface with the cover side up 4 Pull the cover release latch on each side of the system board tray outward and lift the cover open 5 If you are instructed to return the system board tray cover f...

Страница 142: ...ssis To remove the system board tray from a 2U chassis complete the following steps If the server contains an expansion enclosure you remove the expansion enclosure and the system board tray from the...

Страница 143: ...tray or expansion enclosure if one is attached note where they are connected then remove them 4 Press in the two release latches and pull the system board tray and expansion enclosure out of the chas...

Страница 144: ...U chassis To remove the system board tray from a 3U chassis complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 123 2 If the system b...

Страница 145: ...remove the bracket from the chassis 8 Lift up on both fan assembly handles and remove the fans from the 3U chassis 9 Note the cable routing and connection locations then disconnect the cables that con...

Страница 146: ...card assembly ServeRAID SAS controller and battery cable interposer card in a 3U chassis on page 183 8 Align the top cover assembly with the rear of the 3U chassis then slide it forward until it click...

Страница 147: ...ray from a 2U chassis on page 126 3 Carefully set the system board tray on a flat static protective surface 4 Pull the release latch on each side of the expansion enclosure outward then rotate the exp...

Страница 148: ...nclosure reconnect them 4 Pivot the expansion enclosure onto the system board tray until it clicks into place 5 Install the system board tray in the chassis see Installing the system board tray in a 2...

Страница 149: ...is from a Type 7825 iDataPlex rack on page 186 3 Remove any installed system board trays see Removing the system board tray from a 2U chassis on page 126 4 Remove the top cover see Removing the 2U cha...

Страница 150: ...on the fan assembly aligns with the connector on the power supply 3 Lower the fan assembly into the chassis and press down on the tab above the power connector to make sure that it is fully seated 4 I...

Страница 151: ...age 186 3 Press the two cover release buttons and slide the cover toward the rear of the chassis to remove it 4 If you are instructed to return the 2U chassis fan assembly top cover follow all packagi...

Страница 152: ...complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 123 2 If the chassis is installed in an iDataPlex rack remove it see Removing a...

Страница 153: ...ase buttons click into place 4 Install the chassis in the iDataPlex rack see Installing a 3U chassis in a Type 7825 iDataPlex rack on page 191 Removing the battery To remove the battery complete the f...

Страница 154: ...tray v You must replace the battery with a lithium battery of the same type from the same manufacturer v To order replacement batteries call 1 800 426 7378 within the United States and 1 800 465 7999...

Страница 155: ...oard tray in the chassis see Installing the system board tray in a 2U chassis on page 127 or Installing the system board tray in a 3U chassis on page 129 7 Turn on the system board tray and run the Se...

Страница 156: ...hat the drive tray handle is in the open position 3 Align the drive with the guide rails in the drive bay then carefully slide the drive into the bay until the drive stops 4 Rotate the drive tray hand...

Страница 157: ...steps 1 Touch the static protective package that contains the drive to any unpainted metal surface on the outside of the chassis or rack then remove the hard disk drive from the package Attention Do...

Страница 158: ...ee Turning off the system board tray on page 10 for more information 3 Remove the filler panel from the drive bay 4 Pull the loops of the drive toward each other then pull the drive out of the drive b...

Страница 159: ...r I O enclosure PCI slots Tabs Adapter End of Bay cover 1 Read the safety information that begins on page vii and Installation guidelines on page 123 2 If the system board tray is installed in a chass...

Страница 160: ...the tab slots in the enclosure 3 Slide the PCIe adapter bay cover into the tab slots in the I O enclosure 4 Install the two retaining screws 5 Install the I O enclosure on the system board tray see In...

Страница 161: ...ataPlex rack on page 186 or Removing a 3U chassis from a Type 7825 iDataPlex rack on page 190 3 Disconnect the power cord that you are working on from the PDU 4 Use an M3 hex driver to remove the two...

Страница 162: ...d align the mounting posts with the holes in the back of the mounting bracket on the rail 4 Install the power cord and mounting plate 5 Connect the power cord that you are working on to a PDU 6 Instal...

Страница 163: ...hem b Pull up on the release lever at the top of the drive bay then grasp the 2 5 inch SAS SATA drive cage and pull it out of the front of the drive bay 5 If the 2 5 inch SAS SATA drive cage is instal...

Страница 164: ...AS SATA drive cage 3 Install the expansion enclosure if you removed one see Installing an expansion enclosure on a system board tray on page 132 otherwise install the system board tray cover see Insta...

Страница 165: ...er on page 136 4 Remove the storage riser card assembly and ServeRAID SAS controller see Removing a storage riser card assembly ServeRAID SAS controller and battery cable interposer card from a 3U cha...

Страница 166: ...ssembly into the chassis and press down on the tab above the power connector and make sure that it is fully seated 5 Install the retention bracket 6 Install the storage riser card assembly and ServeRA...

Страница 167: ...he I O enclosure To remove a PCIe adapter from the I O enclosure complete the following steps Screws Slot cover PCIe bay cover I O enclosure PCI slots Tabs Adapter End of Bay cover 1 Read the safety i...

Страница 168: ...mbly then press the adapter into the slot 4 If you disconnected cables when you removed the adapter reconnect the cables 5 Install the PCIe adapter bay cover on the I O enclosure see Installing the PC...

Страница 169: ...he adapter then disconnect the cables 5 Remove the screw that secures the PCIe riser card assembly to the system board tray and save it for future use 6 Pinch the two sides of the PCIe riser card asse...

Страница 170: ...age the PCIe riser card assembly or the adapter 4 Pinch the two sides of the PCIe riser card assembly as indicated in above graphic and insert the PCIe riser card assembly with the adapter into the ri...

Страница 171: ...ray on page 131 otherwise remove the system board tray cover see Removing the system board tray cover on page 125 4 Make a note of where the cable is attached to the mini SAS RAID controller then disc...

Страница 172: ...ect the cable 5 Install the enclosure if you removed one see Installing an expansion enclosure on a system board tray on page 132 otherwise install the system board tray cover see Installing the syste...

Страница 173: ...moving the 3U chassis fan assembly on page 149 6 Remove the system board tray from the 3U chassis see Removing the system board tray from a 3U chassis on page 128 7 Make sure that the battery cable ca...

Страница 174: ...ied to you Note See the Environmental Notices and User s Guide on the IBM Documentation CD for environmental notices Installing the battery holder ServeRAID Li Ion battery and charge circuit in a 3U c...

Страница 175: ...ure the assembly 4 Connect the battery cable to the ServeRAID Li Ion battery and charge circuit assembly 5 Align the assembly in the battery holder and slide the assembly into the battery holder until...

Страница 176: ...assembly and ServeRAID SAS controller see Installing a storage riser card assembly ServeRAID SAS controller and battery cable interposer card in a 3U chassis on page 183 11 Install the top cover see...

Страница 177: ...page 128 3 If an expansion enclosure is installed remove it see Removing an expansion enclosure from a system board tray on page 131 otherwise remove the system board tray cover see Removing the syst...

Страница 178: ...d tray cover see Installing the system board tray cover on page 125 4 Install the system board tray in the chassis see Installing the system board tray in a 2U chassis on page 127 or Installing the sy...

Страница 179: ...t are supplied to you Installing an I2 C multiplexer card To install an I2 C multiplexer card in the I O enclosure complete the following steps 1 Touch the static protective package that contains the...

Страница 180: ...t the system board tray supports and other information that you must consider when you install DIMMs v Make sure that the replacement DIMM is the correct type of memory see Chapter 4 Parts listing on...

Страница 181: ...lled microprocessor v The maximum operating speed of the system board tray is determined by the slowest DIMM the number of DIMMs on each channel and the combination of DIMM rank and speed v The system...

Страница 182: ...kup pair of DIMMs You must enable memory mirroring through the Setup utility See Using the Setup utility on page 214 When you use the memory mirroring mode you must consider the following information...

Страница 183: ...ve package that contains the DIMM to any unpainted metal surface on the outside of the system board tray then remove the DIMM from the package Attention To avoid breaking the DIMM retaining clips or d...

Страница 184: ...m board tray is installed in a chassis remove it see Removing the system board tray from a 2U chassis on page 126 3 If you are removing the hard disk drive bracket and cable assembly from a system boa...

Страница 185: ...assembly some configurations System board tray 1 Touch the static protective package that contains the hard disk drive bracket and cable assembly to any unpainted metal surface on the outside of the...

Страница 186: ...rd disk drive bracket and cable assembly Release latch Release latch 1 Read the safety information that begins on page vii and Installation guidelines on page 123 2 If the system board tray is install...

Страница 187: ...assembly from the package 2 Place the hard disk drive bracket and cable assembly on the mounting tabs inside the storage enclosure then press down on the hard disk drive bracket and cable assembly un...

Страница 188: ...the screw that secures the PCIe riser card assembly to the system board tray and save it for future use 5 Pull the PCIe riser card assembly out of the riser card slot on the system board 6 If an adapt...

Страница 189: ...screw 5 Install the storage enclosure if you removed one see Installing an expansion enclosure on a system board tray on page 132 otherwise install the system board tray cover see Installing the syste...

Страница 190: ...in a 2U chassis complete the following steps Release latch Power supply Power supply 1 Touch the static protective package that contains the power supply to any unpainted metal surface on the outside...

Страница 191: ...s on page 181 5 Remove the fan assembly see Removing the 3U chassis fan assembly on page 149 6 Partially remove the system board tray to disengage the power connector at the rear of the system board t...

Страница 192: ...n a 3U chassis To install a power supply in a 3U chassis complete the following steps 1 Touch the static protective package that contains the power supply to any unpainted metal surface on the outside...

Страница 193: ...the bracket presses firmly against the tabs on the power supply Tabs Clips 4 Install the system board tray in the 3U chassis see Installing the system board tray in a 3U chassis on page 129 5 Install...

Страница 194: ...begins on page vii and Installation guidelines on page 123 2 If the system board tray is installed in a chassis remove it see Removing the system board tray from a 2U chassis on page 126 3 Carefully s...

Страница 195: ...e on the outside of the expansion enclosure then remove the power supply paddle card from the package 2 Place the power supply paddle card on the mounting studs in the expansion enclosure and install...

Страница 196: ...ere the hard disk drives are installed then remove them Place them on a static protective surface or install them in the new storage enclosure see Removing and installing a hard disk drive on page 139...

Страница 197: ...d disk drives in the storage enclosure see Removing and installing a hard disk drive on page 139 4 Install the storage enclosure on the system board tray see Installing an expansion enclosure on a sys...

Страница 198: ...ection locations then disconnect the signal cables from the assembly Attention When you move the storage riser card assembly do not allow it to touch any components or structures inside the 3U chassis...

Страница 199: ...g materials for shipping that are supplied to you Installing a storage riser card assembly ServeRAID SAS controller and battery cable interposer card in a 3U chassis To install a storage riser card as...

Страница 200: ...storage riser card assembly do not allow it to touch any components or structures inside the 3U chassis 5 Align the storage riser card assembly with the guide pins and the slot in the system board tra...

Страница 201: ...swap hard disk drive on page 139 Attention If the server has an optional RAID adapter and you have installed or removed a hard disk drive see the documentation that comes with the RAID adapter for inf...

Страница 202: ...all the 2 5 inch hot swap hard disk drives if you removed any from the I O enclosure see Installing a 2 5 inch hot swap hard disk drive on page 140 6 Install the I O enclosure see Installing an expans...

Страница 203: ...e 2U chassis fan assembly on page 133 and Removing a power supply from a 2U chassis on page 173 6 If you are instructed to return the 2U chassis follow all packaging instructions and use any packaging...

Страница 204: ...er card from a 3U chassis on page 181 5 Remove the fan assembly see Removing the 3U chassis fan assembly on page 149 6 Partially remove the system board tray to disengage the power supply connector at...

Страница 205: ...t with 10 screws 3 Install the power supply paddle card and power supply see Installing a power supply in a 3U chassis on page 176 4 Install the system board tray in the 3U chassis see Installing the...

Страница 206: ...to the front of the system board tray note where they are connected then remove them 4 Note where the hard disk drives are installed then remove them see Removing and installing a hard disk drive on p...

Страница 207: ...ling a hard disk drive on page 139 4 Reconnect the cables on the front of the system board tray 5 Turn on the system board tray see Turning on the system board tray on page 10 6 Make sure that the pow...

Страница 208: ...ing the system board tray cover on page 125 4 Note the cable routing and where each cable is connected and disconnect the cables that are near the front panel assembly to improve accessibility 5 Press...

Страница 209: ...les do not protrude from inside the system board tray 4 Install the expansion enclosure if you removed one see Installing an expansion enclosure on a system board tray on page 132 otherwise install th...

Страница 210: ...backplane see Removing a 2x2 2 5 inch SAS SATA backplane on page 185 8 Remove the power supply paddle card if one is installed see Removing a power supply paddle card from an expansion enclosure on p...

Страница 211: ...ng a 2 5 inch SAS SATA drive cage on page 148 6 Install the power supply paddle card if you removed one see Installing a power supply paddle card in an expansion enclosure on page 179 7 Install the ha...

Страница 212: ...t the cables 6 Remove the hard disk drive bracket and cable assembly see Removing and installing a one bay or four bay hard disk drive bracket and cable assembly on page 168 7 Remove the power supply...

Страница 213: ...disk drive bracket and cable assembly on page 168 5 Install the hard disk drive if you removed one see Removing and installing a hard disk drive on page 139 6 Install the I O enclosure on the system b...

Страница 214: ...pansion enclosure is installed remove it see Removing an expansion enclosure from a system board tray on page 131 otherwise remove the system board tray cover see Removing the system board tray cover...

Страница 215: ...r fingers to pull the microprocessor out of the socket Microprocessor Microprocessor socket Alignment marks Microprocessor retainer 7 If you are instructed to return the microprocessor and heat sink f...

Страница 216: ...closed position until it stops in the fully open position approximately a 135 angle as shown c Touch the static protective package that contains the microprocessor to any unpainted metal surface on t...

Страница 217: ...you remove the plastic cover v Do not touch the thermal material on the bottom of the heat sink Touching the thermal material will contaminate it v If the thermal material on the microprocessor or hea...

Страница 218: ...and microprocessor is not contaminated Never add thermal grease to the existing thermal grease on the heat sink and microprocessor Note v Read the safety information that begins on page vii v Read th...

Страница 219: ...tray on page 131 4 Carefully set the I O enclosure on a flat static protective surface 5 Remove the PCIe adapter bay cover from the I O enclosure and save it for future use see Removing the PCIe adap...

Страница 220: ...sembly see Installing an adapter in the I O enclosure on page 152 5 Install the PCIe adapter bay cover on the I O enclosure see Installing the PCIe adapter bay cover on page 143 6 Install the I O encl...

Страница 221: ...n the system board tray complete the following steps a Remove the 3 5 inch drives see Removing a 3 5 inch simple swap hard disk drive on page 142 b Note the cable routing of the hard disk drive bracke...

Страница 222: ...expansion enclosure if you removed one see Installing an expansion enclosure on a system board tray on page 132 otherwise install the system board tray cover see Installing the system board tray cover...

Страница 223: ...in a 3U chassis complete the following steps 1 Touch the static protective package that contains the power supply paddle card to any unpainted metal surface on the outside of the 3U chassis then remo...

Страница 224: ...ge 137 5 Install the 3U chassis in the iDataPlex rack see Installing a 3U chassis in a Type 7825 iDataPlex rack on page 191 Removing the system board tray Note See System board layouts on page 10 for...

Страница 225: ...hassis remove it see Removing the system board tray from a 2U chassis on page 126 or Removing the system board tray from a 3U chassis on page 128 3 If necessary note the cable routing and connection l...

Страница 226: ...d heat sinks see Removing a microprocessor and heat sink on page 197 13 If you are instructed to return the system board tray follow all packaging instructions and use any packaging materials for ship...

Страница 227: ...e DIMMs see Installing a memory module on page 164 3 Reinstall the battery see Installing the battery on page 138 4 Reinstall the riser card see Installing a PCIe riser card assembly in the system boa...

Страница 228: ...See Removing and installing a hard disk drive on page 139 9 Install the expansion enclosure if you removed one see Installing an expansion enclosure on a system board tray on page 132 otherwise insta...

Страница 229: ...y slightly from what is described in this document 1 Go to http www ibm com systems support 2 Under Product support click System x 3 Under Popular links click Software and device drivers 4 Click Syste...

Страница 230: ...date into the CD or DVD drive and follow the prompts Using the Setup utility Use the Setup utility to perform the following steps v View configuration information v View and change assignments for dev...

Страница 231: ...and then select Memory Channel Mode Mirroring Devices and I O Ports Select this choice to view or change assignments for devices and input output I O ports You can configure the serial ports configur...

Страница 232: ...ence keyboard NumLock state PXE boot option and PCI device boot priority Changes in the startup options take effect when you start the server The startup sequence specifies the order in which the serv...

Страница 233: ...sword is intended to be used by a system administrator it limits access to the full Setup utility menu If an administrator password is set the full Setup utility menu is available only if you type the...

Страница 234: ...d you can regain access to the server in any of the following ways v If an administrator password is set type the administrator password at the password prompt Start the Setup utility and reset the po...

Страница 235: ...ating server firmware If the primary copy of the server firmware becomes damaged use this backup copy To force the server to start from the backup copy turn off the server then place the JP2 jumper on...

Страница 236: ...rgy Manager v Query power supply input power v PECI 2 support v Power reset control power on hard and soft shutdown hard and soft reset schedule power control v Alerts in band and out of band alerting...

Страница 237: ...ette drive and USB flash drive on a remote client and mapping ISO and diskette image files as virtual drives that are available for use by the server v Uploading a diskette image to the IMM memory and...

Страница 238: ...USERID and password of PASSW0RD passw0rd with a zero not a the letter O You have read write access For enhanced security change this default password during your initial configuration 3 On the Welcome...

Страница 239: ...ily click RAID 4 Under Type click on the type of RAID controller that is installed in your server When you use the LSI Logic Configuration Utility program to configure and manage arrays review the fol...

Страница 240: ...roller channel for the drive that you want to format Select Mirroring Properties and make sure that the mirroring value for the drive is None To format a drive complete the following steps 1 From the...

Страница 241: ...ite www docdisplay lndocid MIGR 4JTS2T brandind 5000008 or complete the following steps Note Changes are made periodically to the IBM Web site The actual procedure might vary slightly from what is des...

Страница 242: ...73P4516 For more information see Firmware updates on page 213 1 Check for the latest version of IBM Systems Director a Go to http www ibm com systems management director downloads html b If a newer ve...

Страница 243: ...support b Under Product support select System x c Under Popular links select Tools and utilities d In the left pane click System x and BladeCenter Tools Center e Scroll down and click Tools reference...

Страница 244: ...using the online authenticated LAN access method ASU will automatically use the unauthenticated KCS access method The following commands are examples of using the userid and password default values an...

Страница 245: ...default value is PASSW0RD with a zero 0 not an O The following commands are examples of using the userid and password default values and not using the default values Example that does not use the user...

Страница 246: ...can create a bootable media using the Bootable Media Creator BoMC application from the Tools Center Web site In addition the Windows and Linux based tool kits are also available to build a bootable m...

Страница 247: ...id password imm_password asu set SYSTEM_PROD_DATA SYsEncloseAssetTag asset_tag user imm_user_id password imm_password Examples that do use the userid and password default values asu set SYSTEM_PROD_DA...

Страница 248: ...rodName m t_model host imm_ip user imm_user_id password imm_password asu set SYSTEM_PROD_DATA SYsInfoSerialNum s n host imm_ip user imm_user_id password imm_password asu set SYSTEM_PROD_DATA SYsEnclos...

Страница 249: ...outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product The documentation that comes with IB...

Страница 250: ...s are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM services see http www ibm com services or see...

Страница 251: ...10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES...

Страница 252: ...in the United States and or other countries Cell Broadband Engine is a trademark of Sony Computer Entertainment Inc in the United States other countries or both and is used under license therefrom In...

Страница 253: ...erverProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties IBM makes no re...

Страница 254: ...operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num...

Страница 255: ...711 785 1176 Fax 0049 0 711 785 1283 E mail tjahn de ibm com Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement K...

Страница 256: ...240 System x iDataPlex dx360 M2 Problem Determination and Service Guide...

Страница 257: ...221 boot manager 219 C caution statements 6 charge circuit installing 3U chassis 158 removing 3U chassis 156 checkout procedure about 27 performing 28 Class A electronic emission notice 238 code upda...

Страница 258: ...drive continued problems 32 removing 2 5 inch hot swap 139 2 5 inch simple swap 140 3 5 inch simple swap 142 specifications 7 hard disk drive backplane installing 3U chassis 189 removing 3U chassis 1...

Страница 259: ...minimum configuration 107 N notes 6 notes important 237 notices 235 electronic emission 238 FCC Class A 238 notices and statements 6 O obtaining the IP address for web based interface access 221 one...

Страница 260: ...power supply 2U chassis 173 3U chassis 174 removing continued power supply paddle card 3U chassis 206 ServeRAID Li Ion battery 3U chassis 156 ServeRAID SAS controller 3U chassis 181 solid state drive...

Страница 261: ...shooting procedures 3 troubleshooting tables 31 turning off system board tray 10 turning on the server 10 T V gloss statement 237 U undetermined problems 106 undocumented problems 4 United States elec...

Страница 262: ...246 System x iDataPlex dx360 M2 Problem Determination and Service Guide...

Страница 263: ......

Страница 264: ...Part Number 00D3199 Printed in USA 1P P N 00D3199...

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