Fuji Electric FRENIC-Ace series, Руководство пользователя

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7.7 Inquiries about Product and Guarantee
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7.7 Inquiries about Product and Guarantee
7.7.1 When making an inquiry
Upon breakage of the product, uncertainties, failure or inquiries, inform your Fuji Electric representative of the
following information.
1) Inverter type. Refer to Chapter 1 “1.1 Acceptance Inspection (Nameplates and Inverter Type)”.
2) SER No. (serial number of equipment). Refer to Chapter 1 “1.1 Acceptance Inspection (Nameplates and
Inverter Type)”.
3) Function codes and their data that you changed. Refer to Chapter 3 “3.4.2 Checking changed function codes
“Data Checking:
"rep
””.
4) ROM version. Refer to the maintenance item
5_14
in Chapter 3 “3.4.5 Reading maintenance information
“Maintenance Information:
%che
””.
5) Date of purchase
6) Inquiries (for example, point and extent of breakage, uncertainties, failure phenomena, and other
circumstances)
7.7.2 Product warranty
To all our customers who purchase Fuji Electric products included in this documentation:
Please take the following items into consideration when placing your order.
When requesting an estimate and placing your orders for the products included in these materials, please be aware
that any items such as specifications which are not specifically mentioned in the contract, catalog, specifications or
other materials will be as mentioned below.
In addition, the products included in these materials are limited in the use they are put to and the place where they
can be used, etc., and may require periodic inspection. Please confirm these points with your sales representative
or directly with this company.
Furthermore, regarding purchased products and delivered products, we request that you take adequate
consideration of the necessity of rapid receiving inspections and of product management and maintenance even
before receiving your products.
[ 1 ] Free of charge warranty period and warranty range
(1) Free of charge warranty period
1) The product warranty period is “1 year from the date of purchase” or 24 months from the manufacturing date
imprinted on the name place, whichever date is earlier.
2) However, in cases where the use environment, conditions of use, use frequency and times used, etc., have an
effect on product life, this warranty period may not apply.
3) Furthermore, the warranty period for parts restored by Fuji Electric’s Service Department is “6 months from the
date that repairs are completed.”
(2) Warranty range
1) In the event that breakdown occurs during the product’s warranty period which is the responsibility of Fuji
Electric, Fuji Electric will replace or repair the part of the product that has broken down free of charge at the
place where the product was purchased or where it was delivered. However, if the following cases are
applicable, the terms of this warranty may not apply.

The breakdown was caused by inappropriate conditions, environment, handling or use methods, etc. which
are not specified in the catalog, operation manual, specifications or other relevant documents.

The breakdown was caused by the product other than the purchased or delivered Fuji’s product.

The breakdown was caused by the product other than Fuji’s product, such as the customer’s equipment or
software design, etc.

Concerning the Fuji’s programmable products, the breakdown was caused by a program other than a
program supplied by this company, or the results from using such a program.

The breakdown was caused by disassembly, modifications or repairs affected by a party other than Fuji
Electric.

The breakdown was caused by improper maintenance or replacement using consumables, etc. specified in
the operation manual or catalog, etc.