AltiContact Manager Administration Manual
15-1
15. Hu
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Conf
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H A P T E R
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Huntgroup Configuration
What is a Huntgroup?
The primary use of a huntgroup is similar to that of workgroups — when
the huntgroup extension is dialed, the system hunts for an available
member extension to which to route the call. You can use huntgroups for
various purposes, for example, in selecting a huntgroup as a System
Operator.
Huntgroups vs. Workgroups
As of Release 4.6 and higher, huntgroups differ from workgroups in that
they do not require special licensing (whereas workgroups require Agent
Seat Licenses). Also, both agents and non-agents, can be assigned to
huntgroups (whereas workgroups require licensed agents).
AltiContact Manager allows up to 64 huntgroups to be configured. Each
huntgroup can have up to 128 members or extensions, and an extension can
be members of multiple huntgroups.
There are three sets of Agent Configuration steps to set up huntgroups:
•
The first step is creating a huntgroup pilot number, a type of logical
extension, as described in “Setting Up Huntgroups” on page 15-3.
•
Once the huntgroup pilot number is created, you can use the
Huntgroup Configuration
window to set up parameters for the
huntgroup.
•
Once the huntgroup pilot number is created, you can use the
General
tab of Huntgroup Configuration to assign physical extensions as
members of the huntgroup.
The Huntgroup Configuration functions provide for configuring
huntgroups in AltiContact Manager.
Note:
A feature of huntgroup membership is that all members are set to
the “Keep Login Status” state at system startup or reboot. To
change this setting, refer to “Automatic Log In/Out” on page 15-
10.
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...