Editing IVRs
11-4
AltiContact Manager Administration Manual
Select an
ID
in the drop-down list and type in a descriptive
Name
for
IVR, then click
OK
.
•
Clear
—clears all edits to the selected IVR, restoring system defaults
•
Export
—exports all IVR settings to an html file
•
Close
—closes the IVR Select dialog box
•
Help
—opens the help file for IVR.
Editing IVRs
To edit an IVR, select
IVR Configuration…
from the
CallCenter
Management
menu, or select
IVR
icon.
When the
IVR Select
window appears, select an IVR in the list and click
the
Edit
button.
This opens the
IVR
window with the IVR you selected in the title bar.
Figure 2.
IVR window
Tip:
You can check the
Hide ‘No Action’ Items
check box to hide
items that are set to ‘no action.’ This will give you a cleaner view
of your various action items.
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...