Key AltiContact Manager Characteristics
1-30
AltiContact Manager Administration Manual
Optional Add-On Software
•
AltiConsole
™
- a personal, computer-based Attendant console
connected to AltiContact Manager over a network; emulates a
standard, hardware-based Attendant console through software; has the
flexibility of adding new features through software without changing
the hardware.
In ACM 5.0A, the following enhancements have been
made:
— Display workgroup name instead of workgroup number is the
Workgroup window
— Configuration field added in the Overhead Paging configuration for
station paging connect to an analog extension port
— Auto Answer feature added
•
AltiView/AltiView IP Extension
- a Windows-based desktop call
control and window popup application that interacts with AltiContact
Manager through AltiLink Plus and provides easy-to-use call control,
monitoring and logging capability.
In ACM 5.0A, the following
enhancements have been made:
— Support for IP Talk
— Mute button
— Add workgroup name field in Monitor window
— Add extension activity field in Monitor window
— Setting Activity made easier
— Inputted number kept when switching between Voice Mail and
Calls tab
— Reconnect button when AltiView connection is dropped
— Changed auto answer minimum duration to 0 seconds
•
AltiAgent
™
- a workgroup user version of AltiView; in addition to
AltiView features, also provides call statistics, call wrap up with data
entries, logon/logoff with reason codes and agent ready/not ready
status.
In ACM 5.0A, the following enhancements have been made:
— refer to AltiView 5.0A features list
•
AltiSupervisor
™
- provides workgroup statistics, silent monitoring
and barge-in features.
In ACM 5.0A, the following enhancements
have been made:
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...