Huntgroup Configuration
AltiContact Manager Administration Manual
15-9
15
. Hunt
gro
up
Con
figur
ation
Adding or Removing Huntgroup Assignments
To assign huntgroups to the selected physical or virtual extension:
1.
In the Agent Extension view on the
Group
tab, click the huntgroup
pilot number(s) in the
Not Member
list.
2.
Click the
Add
button to move them to the
Member
list.
Note:
If the huntgroup pilot extension is configured to Ring All
Available Members, the maximum number of members is 20.
See “Setting Call Handling Options” for details.
To remove huntgroups assigned to a physical or virtual extension:
1.
Click the huntgroup pilot number(s) in the
Member
list.
2.
Click the
Remove
button to move them to the
Not
Member
list.
Setting Wrapup Time
In the Extension view, you can set the Wrapup Time for the selected
physical agent extension.
This option doesn’t appear for a virtual extension
or a non-agent extension
. Wrapup time is a system delay before routing the
next call to the extension, and it gives the agent time to finish up with notes,
prepare for the next call, log out of the huntgroup, or hit the “Wait” button
in AltiView after putting a call on hold and going back onhook. You can
set a wrapup time of up to 29 minutes, 59 seconds.
To set the extension wrapup time:
1.
Check the
Allow Wrap Up Time
box.
2.
Using the drop-down lists, select the minutes and seconds for the
delay. Be sure to set at least enough time (for example, 5 seconds) to
allow an agent to hit the “Wait” button in AltiView after putting the
caller on hold and going onhook.
Setting Inter Call Delay
Like Wrapup time, Inter Call Delay can create time before the next call
comes in. It can be set for any extension.
If the system is delaying the next call to a user extension based on the
Wrapup Time setting, the Inter Call Delay setting is ignored.
However, if Wrapup Time does not apply—for example, if it is de-
selected—then Inter Call Delay acts as follows:
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...