Altigen AltiContact Manager Version 5.0A, Руководство администратора

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Setting Call Handling Options
16-24 AltiContact Manager Administration Manual
in “Line Park Configuration” on page 19-1) from the drop-down list.
Note:
Forwarding calls to a pager is possible but not recommended
since callers will only hear what is heard when calling a pager and
will not know to enter a return phone number unless instructed.
Handling Unanswered Calls
The No Answer Call Handling function provide options for handling calls
when no one answers the extension within a specified number of rings.
Except for Enabling One Number Access, these options are not available
to virtual extensions .
To enable these options, select Enable No Answer Handling box.
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following forwarding options for no answer call handling:
• Next Group Member
• Extension —Select an extension number in the drop-down list. See “A
10-Hop Limit to Call Forwarding for Direct Calls” on page 16-23.
• Group Voice Mail (physical extensions only)
• Member Voice Mail — forwards the call to the voice mail for the
extension that didn’t answer the call.
• IVR —use the drop-down list to select an IVR to which to route the
call. IVR settings are established in IVR Configuration on the
CallCenter Management menu.
• Line Park —if configured, select a Line Park group (configured in
“Line Park Configuration” on page 19-1) from the drop-down list.
RNA Agent Auto Logout Checkbox
Select this option to have the system automatically log out an agent
extension from a workgroup if RNA is encountered.
RNA Agent Not Ready Checkbox
Select this option to have the system automatically set an agent’s extension
in a workgroup to not ready if RNA is encountered.