Altigen AltiContact Manager Version 5.0A, Руководство администратора

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14-2 AltiContact Manager Administration Manual
Two Configuration Windows in One
Certain configuration functions apply only to physical extensions—for
example, configuring the physical line. And some functions, or the lack of
function, apply only to virtual extensions—for example, call waiting
options do not apply to virtual extensions.
Generally, you work on extension configuration by selecting an extension
on the General tab, then clicking another tab to work on the settings on
those tabs. The features and functions available on the Extension
Configuration tabs vary depending on the type of extension selected.
When you select an extension in the General tab—the first tab you see
when you open Extension Configuration—the extension number appears in
the window title bar.
The entire group of extensions is shown in an Agent/Supervisor/
Extension list on the left side of the configuration window.
You can print the data in any of the windows by clicking the Print button.
Apply To Button
The extension configuration tabs often allow you to apply changes to a
particular extension or to select many extensions to which to apply the
changes.
Clicking the Apply To button pops up a list of all extensions to which the
change can apply. All extensions are selected by default. You then de-
select the ones you don’t want, or de-select all and then select the ones you
want. Note that you cannot use the mouse to drag over and select multiple
items; you must use the Shift and Ctrl keys.
The Apply To button is disabled unless there is a change that can be
applied to multiple extensions, and when you use it to apply changes to
multiple extensions, it works on only those changed attributes that can be
applied. For example, if you use
Apply To on the General tab after you
changed the person’s name, you do not re-assign the same name to others,
because the name is not an attribute that uses
Apply to .
Accessing Extension Configuration
To access Extension Configuration, either select Extension
Configuration… from the CallCenter Management menu , or click the
Extension Configuration icon on the Quick Access Toolbar.