Altigen AltiContact Manager Version 5.0A, Руководство администратора

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Index
I-14 AltiContact Manager Administration Manual
(SDMF) 14-12
single/multiple call handling for
workgroups 1-15
skill definition 1-15
skill setting
workgroups 16-13
skill-based routing 16-26
slot 4-7
SMTP 8-4 , 26-2
SMTP service 8-4
SMTP/POP3 3-1
software license
activation 3-5
registration 3-5
Span Types 6-28
specifications
functional 2-5
Quantum board 2-5
Triton Analog Extension
board 2-6
Triton Resource board 2-8
TritonT1/PRI board 2-8
speed dial 1-11 , 18-4
station 14-19
speed dialing 1-28
configuration 5-14
split area codes 1-24
SQL 5-22
station speed dialing 14-19
statistics 6-10
IP traffic 4-9
status bar 4-10
Stop Switching Service 4-11
stop/start
AltiWare services 4-11
Summary icon 4-4
Superframe Format (SF) 6-23
SuperQ 1-31
switching service 3-2
,
3-17
switching, shutting down 3-44
synchronization
email servers 8-5
system
area codes 1-24
business hours 5-10
call restrictions 5-15
callback from IVR 1-12
country relevant 5-23
data management 24-1
distinctive ringing 5-3
email 8-4
extension length 5-5
home area code 5-3
main number 5-4
messaging 8-1
numbering plan 5-4
summary report 25-1
work days 5-12
system administration
features 1-22
system call park 5-4
system callback 1-28
system clock master 6-23
System icon 4-4
System ID 5-2
system key 2-1
system limitations 2-11
System Management menu 4-3
system numbering 5-4
system password 3-44
system reports 23-1
–??,
25-1
–
25-4
system requirements 2-1
T
T1
caller ID 1-25
channel assignment 6-13
DID 1-25
equipment information 6-12
service parameters 6-12
service request information 6-12
signaling protocol 7-24
types of services 6-13
with Voice 6-12
T1 clock 6-24
T1 service 6-12
T1 signaling
dialing delay 7-25
T1/E1/PRI
features 1-25
T1/PRI