11-2
AltiContact Manager Administration Manual
Example: IVR Planning
Auto Attendant ID:
100, Phrase 10
Main Menu for XYZ Office
Digit
Meaning
Action
1
Reserved
for
Extensions
(no
prompts)
Collect
Extension
2
Collect
Extension
3
Collect
Extension
4
Express
Support
Expand Tree
(No. 110)
5
Sales
Expand Tree
(No. 120)
6
Technical
Support
Expand Tree
(No. 130)
7
Phone
FAQs
Expand Tree
(No. 140)
8
9
0
Operator
To Operator
Auto Attendant ID:
110, Phrase 20
Express Support
Digit
Meaning
Action
1
Installation
Call Extension
(Workgroup
350)
2
Board
Support
Call Extension
(Workgroup
360)
3
Version 5
Support
Call Extension
(Workgroup
370)
4
Version 6
Support
Call Extension
(Workgroup
380)
5
6
7
8
9
0
Operator
To Operator
Auto Attendant ID:
120, Phrase 30
Sales
Digit
Meaning
Action
1
Hardware
Call Extension
(Workgroup
310)
2
Application
s
Call Extension
(Workgroup
320)
3
Check
Order
Status
GoTo Item 127
(Collect Order
#)
4
Other:
Ques-tions,
etc.
Call Extension
(Workgroup
311)
5
6
7
8
9
0
Planning is essential in organizing
an IVR menu structure that makes
sense. Planning also helps you to
identify needs for custom prompts.
This simple example, using sample
work forms for each menu, shows a
beginning structure: a main menu
and two of the four expansions.
When callers are routed to
workgroup extensions, the
workgroups have their own call
handling settings for greetings,
update phrases, rules for sending to
voice mail, etc.
Timeout (not shown on forms):
after 7 seconds on first level, call
the operator; on any other level, go
to top level by default.
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...