AltiContact Manager Administration Manual
13-1
13.
Call
Recording
Conf
igura
tion
C
H A P T E R
1 3
Call Recording Configuration
AltiContact Manager provides a system-wide, voice call recording feature.
Note:
Call recording options for
specific extensions/workgroups
can be
set up on the
General
tab of
Extension Configuration
and
Workgroup Configuration
, respectively.
To configure system-wide voice recording, select
CallCenter
Management...
and then
Call Recording
.
Figure 1.
Recording Configuration window, CallCenter Management
To enable the recording option:
1.
Check the
Enable Centralized Recording
check box.
2.
Set the destination folder and path for saving the call recording in the
Destination
field. The recording is saved in 64k PCM format only.
IMPORTANT NOTE FOR WINDOWS 2003 SERVER USERS
USING A REMOTE SHARED DIRECTORY!
Refer to the steps
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...