Configuring One Number Access
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AltiContact Manager Administration Manual
After choosing any of the enabling options, you set the
Verify Caller ID
and
Forwarding
choices, and these are discussed below.
Note:
You can also enable and set up One Number Access remotely
through AltiReach and AltiView.
Disabling One Number Access
You can disable ONA for the extension by clicking the
Disable
option.
Disabling access on this tab does not destroy the data you might have
entered. For example, if you entered a group of Caller IDs to use to identify
the caller, these will be available if you enable access at a future time.
Call Screening
When the
Enable Call Screening
option is selected, callers accessing One
Number Access will be prompted to record a name in order to continue the
ONA process. The recorded name is played after the callee (ONA target)
answers the call and optionally enters a correct password. The call will then
hear the caller’s name and can decide whether or not to accept the call.
Setting Caller ID Verification
You can select the
Verify Caller ID based on the following
checkbox and
then type in up to 10 phone numbers in the text boxes. Whenever the system
detects a call from one of the numbers entered here during the selected
schedule, the system searches for you by dialing the numbers configured in
the Forwarding Number fields.
Caution:
If ONA is enabled and no numbers are entered for Caller ID
Verification, ONA is available to all callers.
Caller ID verification entries should be complete phone numbers.
•
Domestic long distance
should be the area code + a seven digit
number.
•
Local
numbers should be the seven digit number alone.
Using a Password Verification
You can also enter a random “password” number such as “5555” so that
any caller who knows this password can use ONA to find you, regardless
of where they are calling from. Once you’ve set this up, you need to instruct
the caller to dial 1 during your personal greeting then enter the “password”
to use ONA.
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...