Altigen AltiContact Manager Version 5.0A, Руководство администратора

Страница: 544 / 578

Technical Training
B-4 AltiContact Manager Administration Manual
Technical Training
AltiGen Communications, Inc., and your local dealer have partnered with
AltiTraining, LLC, to provide technical training to AltiGen system
administrators. AltiTraining, LLC, is AltiGen’s exclusive authorized
provider of AltiGen Certified Administrator Training Courses.
AltiTraining’s comprehensive curriculum is based on the same format
AltiGen uses to train their engineers and dealers. AltiTraining offers 2-day
and 3-day courses at various locations across the country.
Who should attend?
Anyone responsible for the day-to-day administration of an AltiGen IP-
PBX telephone system or anyone who would like to learn about the system
features, functionality and options will benefit from this thorough, hands-
on training.
What does the course cover?
• Phone line options (analog lines vs. digital T1/PRI with DID).
• How to install and upgrade hardware, software, licenses and wiring
options.
• Server design (backplane, OS, RAID, RPS, etc.), configuration and
growth planning.
• Day-to-day administration with AltiAdmin. Learn to build extensions,
huntgroups and workgroups to set up call handling and routing
features as well as system configuration options.
• Utility and security programs to simplify and provide security/fraud
insight and set up routine system backups for disaster recovery.
• Call detail reporting (CDR) and real-time monitoring (AltiSupervisor).
• AltiView, AltiAgent, AltiSupervisor, AltiConsole and AltiReach
client applications.
• Voice over IP (VoIP) network requirements and implementation for
branches or remote workers.
• Unified messaging, utilizing TAPI, Microsoft CRM, Outlook,
Goldmine and ACT!
• System troubleshooting, covering common problems/scenarios and
basic troubleshooting techniques.
• New product developments and future upgrades.