Tools and Applications
AltiContact Manager Administration Manual
28-3
28. Tools a
nd
Applicat
ions
— voice recording setting
— queue time threshold
— queue overflow settings
— queue announcement
— agent announcement
— queue quit forward (returns to default value -
to voice mail
)
— call distribution (if previously configured to
Ring First Available
Member
,
Ring Next Member
or
Ring All
, the setting is not changed.
If configured to any other settings, the setting is configured to
Ring
First Available Member
.)
To convert, select the workgroup (indicated in the
Type
field) and click
the
Convert Group
button or double-click the workgroup.
•
Convert Huntgroup to Workgroup
- a huntgroup cannot be
converted if it contains at least one non-agent. You must first change
the extension from non-agent to agent (by selecting the Agent check
box) before converting.
To convert, select the huntgroup (indicated in the
Type
field) and click
the
Convert Group
button or double-click the huntgroup.
Configuration Reader
Configuration Reader is a tool that creates a subdirectory in
\altiserv\EXE\AltiWareHtml\ of html files showing details of your
AltiContact Manager configuration. Another file, altigen_ rc.dat,
summarizes all this information and can be sent to your dealer or to AltiGen
Tech Support if you have problems.
To use Configuration Reader:
1.
Launch Configuration Reader from AltiWare>AltiWare Tools on the
Windows Start button.
A DOS window opens, indicating the progress of Configuration
Reader.
2.
When the status window is complete, you can press
Y
to view the html
files showing your configuration.
Columns across the top of the opening page let you view statistics on
different components of your configuration.
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...