AltiContact Manager Administration Manual
i
Contents
Preface: About This Manual . . . . . . . . . . . . . . . . . . . . . . . 1-xxxiii
Chapter 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Key AltiContact Manager Characteristics . . . . . . . . . . . . . . . 1-3
Call Center/IP PBX Features . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Automatic Call Distribution Features . . . . . . . . . . . . . . . . 1-12
IVR Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
AltiGen Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . 1-18
Internet Integration Features . . . . . . . . . . . . . . . . . . . . . . . 1-20
System Administration Features . . . . . . . . . . . . . . . . . . . . 1-22
T1/PRI/E1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Voice over IP Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Voice over IP Session Support AltiContact Manager Features 1-28
AltiWare Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Optional Add-On Software . . . . . . . . . . . . . . . . . . . . . . . . 1-30
Optional Add-On Products . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Optional Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Chapter 2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Hardware Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
System Key Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Selecting the AltiContact Manager Platform . . . . . . . . . . . . 2-1
Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . 2-1
Proper Grounding and Loop Current . . . . . . . . . . . . . . . . . . 2-3
Uninterruptible Power Supply (UPS) . . . . . . . . . . . . . . . . . 2-3
Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
AltiGen Telephony Boards 4
Functional Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
AltiGen Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
AltiGen Board Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
System Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Heat Factor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...