AltiContact Manager Administration Manual
9-1
9. VoIP
Conf
ig
urat
ion
C
H A P T E R
9
VoIP Configuration
An IP Dialing table and VoIP Codec attributes are set using the
VoIP
Configuration
window.
To access the VoIP Configuration window:
•
Select the
System Management
menu, then select
VoIP
Configuration…
, or
•
Use the drop-down list next to the
System
icon, and select
VoIP
Configuration
.
Defining an IP Dialing Table
To use a AltiContact Manager-to-AltiContact Manager connection for
voice over IP, you need to configure the routing in the IP Dialing Table for
each AltiContact Manager system.
Note:
To enable VoIP, you must have at least one Triton VoIP board
installed and configured. (The IP Dialing Table is disabled unless
there is at least one VoIP board installed.) You also must have
assigned an IP Trunk Access code, as discussed in “Assigning
Trunk, Feature, IP Trunk, & Route Access” on page 5-9, and you
must set the VoIP codecs as discussed in “Setting VoIP Codecs”
on page 14-10.
About the Location ID Digit Length
In the IP dialing table, you define the addresses of the remote locations and
set a
Location ID Digit Length
. The dialing length sets the length of the
Location ID
, the number you define in the dialing table to identify each
remote location.
The Location ID is used in dialing: the user dials the IP trunk access,
followed by the location ID to identify the remote location, followed by the
remote extension. For example, if the
IP trunk access
is
8
, the
location ID
is
27
, and the
extension
to reach is
837
, the user dials
8 27 837
.
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...