Setting Call Handling Options
16-22
AltiContact Manager Administration Manual
Handling Busy Calls
You have several options for handling calls when the workgroup extension
is busy. If you do not enable busy call handling, the caller simply hears a
busy signal.
To enable the options, select the
Enable Busy Call Handling
check box,
then select from the following forwarding options:
•
Group Queue—
for workgroup numbers and extensions with Multiple
Call Waiting, discussed in the next subsection.
•
Group Voice Mail
•
IVR
—use the drop-down list to select an IVR to which to route the
call. IVR settings are established in
IVR Configuration
on the
Call
Center
Management
menu.
•
Extension
—select an extension number in the drop-down list. See “A
10-Hop Limit to Call Forwarding for Direct Calls” on page 16-23.
•
Line Park
—if configured, select a
Line Park
group (configured in
“Line Park Configuration” on page 19-1) from the drop-down list.
Forwarding All Calls
Call Forwarding is available for workgroups.
This is the Call Forwarding feature that is also accessible by the workgroup
extension user by dialing
#36
.
A One Hop Limit to Call Forwarding for a Transferred Call
There is a one hop limit to call forwarding when the call that is being passed
is a transferred call. For example, extension 100 receives a transferred call
and forwards this call to extension 101; extension 101 is set to forward all
calls to extension 102; extension 102 receives the call but CANNOT
forward this call to another extension.
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...