IVR Configuration
AltiContact Manager Administration Manual
11-11
11. IVR
Con
figura
tion
To record a custom phrase:
1.
Log in from any telephone on the system with the system manager’s
extension and password.
This brings you to the AltiGen Voice Mail System Main Menu.
2.
Press
6
for the Phrase Management option.
3.
Press
2
to record a phrase.
4.
Enter a four-digit phrase number between 0001 and 0999.
5.
Record the phrase after the tone. Press
#
at the end of the recording.
6.
The system will replay the recorded phrase. Press # if the recording is
acceptable.
7.
At the Phrase Management menu, press
2
to record additional prompts
or
star (*) to exit Phrase Management.
Using Professionally Recorded Phrases
Recording studios such as Worldly Voices (see AltiGen’s Support Page at
http://support.altigen.com for more information) provide professionally
recorded prompts as electronic files that can be installed and used on
AltiWare.
AltiGen provides a utility to convert these files into the proper AltiWare
format. Some recording studios provide the conversion service for an
additional fee. The converted file can then be used for IVR or group setup.
To install professionally recorded phrases or prompts:
1.
Assign a prompt number (between 0001 to 0999) to each prompt you
would like recorded.
2.
Submit your prompt script and prompt number to the recording studio.
3.
Instruct the recording studio to record prompts in either 8KHz or
11.025KHz mono in the WAVE format.
4.
Ask the studio to convert the WAVE file(s) into the proper AltiWare
format.
• If using Worldly Voices, this conversion is done for you.
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...