Key AltiContact Manager Characteristics
1-10
AltiContact Manager Administration Manual
to simulate a PBX office extension. An Alti-Mobile Extension has
most of the PBX system’s call control and call center features.
•
Multiple Call Waiting with Personalized Greetings
- a personal
queue that allows users to handle multiple incoming calls by letting
callers wait in queue until the user answers the call. This allows users
to transfer or park calls before answering the next call in queue. Users
may also record and use personalized
Initial
and
Subsequent
greetings to be played for callers in queue.
•
Music or Message on Hold
- when the system is connected to an
external audio source, this allows callers to hear music or pre-recorded
messages while waiting on hold.
•
One Number Access
- a feature that eliminates “telephone tag” by
forwarding important callers to predetermined numbers, according to
a designated schedule. Setup is available through the One Number
Access page of Extension Configuration and/or web-based AltiReach
and AltiView management.
ONA passwording
is optional. The user
can press any key to pick up an ONA call.
ONA Call Screening
allows
a user to enable a call screening option to ONA, where a caller is
prompted to record a caller name to continue ONA.
•
Operator Off-line
- when this feature is enabled, all calls are directed
to the IVR. When the caller dials 0 and the operator is not available,
the call is routed to the operator mailbox.
•
Out Call Routing Configuration
- allows outgoing calls to be
directed to particular trunk routes, based on parameters assigned in
AltiAdmin, and supporting the new tenant tables.
•
Outside Call Blocking
- when this feature is enabled, access to
outside lines is temporarily disallowed.
•
Overhead Paging
- allows the use of voice paging over an internal
public address system.
•
Overhead Paging by Trunk
- allows the use of voice paging or
broadcasting through a trunk without checking call progress.
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...