Altigen AltiContact Manager Version 5.0A, Руководство администратора

Страница: 384 / 578

Setting Call Handling Options
15-20 AltiContact Manager Administration Manual
• To an Extension —select an extension number in the drop-down list.
See “A 10-Hop Limit to Call Forwarding for Direct Calls” on page 15-
19.
• To a Group —select a group from the drop-down list.
• To the Operator
• To an Outside Number —this option is available if it is allowed in the
Other Call Restrictions option in the Restriction tab, as discussed in
“Setting Other Call Restrictions” on page 14-30. Also, see “Outcall to
Cellular or PCS Phone Numbers” on page 15-16.
If you choose Outside Number , select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
• To an App Ext —when used in conjunction with a third party
notification application, the App Ext feature enables an extension to
connect to an application that can receive the notification event; use
the drop-down list to choose the log on extension to which the third
party application is connected. Contact your local AltiGen dealer for
more information on using this feature.
• To Line Park —if configured, select a Line Park group (configured in
“Line Park Configuration” on page 19-1) from the drop-down list.
Handling Unanswered Calls
The No Answer Call Handling function provide options for handling calls
when no one answers the huntgroup agent extension within a specified
number of rings.
To enable these options, select Enable No Answer Handling box.
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following forwarding options for no answer call handling:
• Next Group Member (huntgroup extensions only)
• Extension— select an extension number in the drop-down list. See “A
10-Hop Limit to Call Forwarding for Direct Calls” on page 15-19.
• Group Voice Mail (huntgroup extensions only)