Setting Up Groups
14-16
AltiContact Manager Administration Manual
1.
In AltiAgent, click the
Call Memo
button. The Memo dialog box
opens.
2.
In the
Memo
field, enter
DISP=
and follow that with your text (for
example,
DISP=new customer
) in the
Memo
field. DISP (for
“display”) is case-insensitive and supports only inbound trunk calls.
Alti-IP 600 Phone Display Notes
For the Alti-IP 600, the
Name Line
displays caller information under the
following conditions:
— If
Name Line
is set to
Caller Name
, it will display caller name. If
there is no name information, the number will be displayed.
— If
Name Line
is set to
Caller Number
, it will display the caller
number. If there is no number information, “Unknown” will be
displayed.
— If
Name Line
is set to
DNIS Name
, it will display DNIS name. If
there is no name information, the DNIS number will be displayed.
— If
Name Line
is set to
DNIS Number
, it will display the DNIS
number. If there is no number information, “Unknown” will be
displayed.
Setting Up Groups
The primary use of a huntgroup is similar to that of workgroups — when
the huntgroup extension is dialed, the system hunts for an available
member extension to which to route the call. You can use huntgroups for
various purposes, for example, in selecting a huntgroup as a System
Operator.
Note:
This is the second of the two ways (see “Establishing Huntgroup
Membership” on page 15-5) to assign agent extensions as members
of huntgroups.
This method—selecting a physical or virtual extension from the Extension
Configuration General tab, and then clicking the
Group
tab—provides an
agent extension view of huntgroups. You can see all the huntgroups to
which the agent extension belongs, and you can change those assignments.
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...