Setting the Mailbox Options
16-14
AltiContact Manager Administration Manual
3.
In the
Skill Level Name
dialog box, enter the skill name in the
Description
field, then click
OK
.
Figure 8.
Skill Level Name dialog box
4.
The Skill Set appears in the main window for that index number.
5.
On the
Group
Member
tab of Workgroup Configuration, the Skill
Level for the workgroup will appear in the last column of the
Member
List
.
Figure 9.
Skill Level Column, Group Member tab
6.
In the
Call Handling
tab of Workgroup Configuration for the
specified workgroup, go to the Call Distribution field and select
Skill-
Based Routing
. When a call comes into this workgroup, the call will
be routed according to the agent assigned with the lowest skill number.
Setting the Mailbox Options
The
Mail Management
settings define how voice messages are handled
for a workgroup: how messages are announced and processed, and how
much capacity is allotted to message storage.
To work with mailbox settings, select the workgroup number you want to
work with from the Group List, then click the
Mail Management
tab.
Содержание AltiContact Manager Version 5.0A
Страница 38: ...xxxvi AltiContact Manager Administration Manual...
Страница 148: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Страница 182: ...Feature Profiles 5 34 AltiContact Manager Administration Manual...
Страница 216: ...Configuring the Triton T1 E1 PRI Board 6 34 AltiContact Manager Administration Manual...
Страница 314: ...Agent Logout Reason Codes 12 8 AltiContact Manager Administration Manual...
Страница 322: ...13 8 AltiContact Manager Administration Manual...
Страница 388: ...Setting Queue Management Options 15 24 AltiContact Manager Administration Manual...
Страница 442: ...20 4 AltiContact Manager Administration Manual...
Страница 446: ...Application Extension Setup 21 4 AltiContact Manager Administration Manual...
Страница 510: ...About AltiReach Configuration 26 36 AltiContact Manager Administration Manual...
Страница 518: ...Changing TAPI Configuration Parameters 27 8 AltiContact Manager Administration Manual...
Страница 526: ...DINA Manager 28 8 AltiContact Manager Administration Manual...
Страница 546: ...Technical Training B 6 AltiContact Manager Administration Manual...
Страница 558: ...G 12 AltiContact Manager Administration Manual...
Страница 576: ...Index I 18 AltiContact Manager Administration Manual...