3D Systems, Inc.
108
p/n: 15-D100, rev. D
7
TROUBLESHOOTING
7.1 Client Software (DMP Control, DMP Explorer,…) Does Not Work
Make sure your computer can access the DMP Server by checking the following address in Windows Explorer:
• \\DMPserver\
• \\ip address of the server\
If you cannot access the DMP Server, no DMP software program will work correctly. Contact your local IT administrator to set up
the correct access, The default DMPserver login details are:
• User name: LM
• Password: DMPuser
7.2 Change, Repair or Uninstall DMP Software
Note: This section only applies to software v36.1+, release from September 2017 onwards.
In Windows goto Control Panel
1. Click
Programs and Features
2. Find
DMP Client Software
or
DMP Machine Software
and click
Change
.
3. Follow the steps.
7.3 Re-install Scanner Driver Files
When installing both legacy (v33) and 3Dxpert machine software (v36+) on the DMP printer there could be problems with
incorrect scanner driver files, in particular when switching between old and new software.
7.3.1 Symptoms
•
Error message like: ‘Version error or incompatible version for dll, firmware or hex/DSP file’
•
Error about scanner version during program startup
•
The software does not recognize it is a real physical machine.
DMP Control
>
Menu Info
>
Show machine info
> tells: ‘Is
physical machine: False’
•
Machine hardware specific menus are not available
7.3.2 Prerequisites
•
Verify if no other DMP Control is running; close all DMP software and start DMP Control
•
Ensure there is connection to DMP Server
7.3.3 Solution
•
In v36+ you can re-install the scanner driver via DMP Control > Machine > Scanner > Reinstall scanner driver… In most cas-
es a computer reboot is necessary after this. If this options is not available, proceed with the next step
•
In order to run v33 (Legacy) software:
• Ensure DMP Control is closed.
• Copy the complete content from folder
C:\3D Systems\Config\Machines\LMxxx7\Unit
1to the parent folder
C:\3D
Systems\Config\Machines\LMxxx
. Overwrite files if needed
Содержание DMP Flex 350
Страница 1: ...DMP Flex 350 Production printer User guide Original instructions ...
Страница 11: ...3D Systems Inc 6 p n 15 D100 rev D 1 x on the printer door 1 x on the scanner 2 1 4 Laser Safety Label ...
Страница 119: ...3D Systems Inc 114 p n 15 D100 rev D 8 BASIC REGULATIONS 8 1 EC Declaration of Conformity DoC ...