Teledyne T101, Operation Manual, Page: 337 / 375

Appendix C
Warranty/Repair Questionnaire
T101, M101E
(05494D DCN5798)
C-1
Company: _________________________ Contact Name: _____________________________
Phone Number: ___________ Fax Number: _____________ Email: ____________________
Site Address: __________________________________________________________________
Can we connect to the instrument? If so, provide IP address or modem #:___________________
Model Serial Number: _________________________ Firmware revision: _________________
The serial number can be found on the back of the instrument, the firmware revision is displayed in the upper left corner of the
display when pressing SETUP on the front panel (Example: C.3 ).
1. List all front panel error/warning messages:_________________________________________
______________________________________________________________________________
2. Please complete the following table: (Depending on options installed, not all test parameters
shown below may be available in your instrument)
PARAMETER
RECORDED
VALUE
ACCEPTABLE
VALUE
PARAMETER
RECORDED
VALUE
ACCEPTABLE
VALUE
RANGE ppb/ppm 50 ppb - 20 ppm SO2 SLOPE 1.0 ± 0.3
H2S STB ppb ≤ 1 ppb with zero air SO2 OFFS mV < 250
SAMP FL cm³/min 600 ± 75 H2S SLOPE
PRES IN-HG-A ~5”<ambient H2S OFFS mV < 250
PMT signal
with zero air
mV -20 to 150 HVPS V 400-900
PMT signal at
span gas conc
mV
ppb/ppm
0-5000
0-20 000 ppb
RCELL TEMP °C 50 ± 1
NORM PMT at
span gas conc
mV
ppb/ppm
0-5000
0-20 000 ppb
BOX TEMP
°C
A ~5
UV LAMP mV 1000 to 4800 PMT TEMP °C 7 ± 2
LAMP RATIO % 30-120% IZS TEMP °C 50 ± 3
STR. LGT ppm ≤ 100 ppb/ zero air CONV TEMP °C 315 ± 5
DARK PMT mV -50 to 200 ETEST
(DIAG menu)
mV 2000 ± 1000
DARK LAMP mV -50 to 200 OTEST
(DIAG menu)
mV 2000 ± 1000
3. Has the analyzer been checked for leaks? Yes No For proper flows? Yes No
4. What are the failure symptoms? _________________________________________________
______________________________________________________________________________
______________________________________________________ Continue on back if necessary
5. Which tests have you done trying to solve the problem? _______________________________
______________________________________________________________________________
________________________________________________________
Continue on back if necessary
6. If possible, fax a portion of a strip chart or email a data file to customer service.
CUSTOMER SERVICE CONTACT INFORMATION: 6565 Nancy Ridge Drive, San Diego, CA 92121.
PHONE: +1 858 657 9800 or 1-800 324 5190. FAX: +1 858 657 9816. EMAILYou can access and submit an online version of this form at http://www.teledyne-api.com/forms/p-fm101e.asp
07266B DCN6485