Ross SYNERGY 4000DR-003, Operation Manual, Page: 41 / 332

Synergy Series Operation Guide (v18) Introduction • 1–25
A Word about Technical Support
At Ross Video, we take pride in the quality of our products, but if problems occur, help is as close as
the nearest telephone.
Our 24-hour Hot Line service ensures you have access to technical expertise around the clock.
After-sales service and technical support is provided directly by Ross personnel. During business
hours (eastern standard time), technical support personnel are available by telephone any time. After
hours and on weekends, a direct emergency technical support phone line is available. If the technical
support personnel who is on call does not answer this line immediately, a voice message can be left
and the call will be returned shortly. These people are available to react to any problem and to do
whatever is necessary to ensure customer satisfaction.
For Technical Support , call (+1) 613-652-4886 and, for After Hours Emergency , dial (+1)
613-349-0006.