Palm Treo 800w, User Manual

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362 Section 7A: Help
9. Perform a soft reset (see “Performing a Soft Reset” on page 349).
10. Restart your computer and make sure the desktop sync software is running.
11. If problems persist and you’re synchronizing through a USB hub, try connecting the
sync cable to a different USB port on the hub or directly to your computer’s built-in USB
port.
12. If you’re synchronizing through a built-in USB port on the front of your computer, move
the sync cable to a USB port on the back of your computer (if your computer has USB
ports in both places).
13. For a Windows XP computer only: Uninstall the desktop software that came with your
Treo, and then insert the Getting Started CD for Palm Treo 800w smart device, and
repeat the installation process.
14. For a Windows XP computer only: Delete the existing partnership between your Treo
and your computer and create a new one by doing the following steps in turn:
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Disconnect your Treo and your computer from the sync cable.
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Right-click the gray ActiveSync icon in the taskbar in the lower-right corner of
your computer screen, and then select Open Microsoft ActiveSync .
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Click File and then click Delete Mobile Device . When asked to confirm, click Yes .
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Connect your Treo and your computer to the sync cable.
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When the Synchronization Setup Wizard appears, follow the steps to establish a sync
relationship between your Treo and your computer.
15. If your organization uses a firewall or a VPN connection, synchronizing with ActiveSync
may not work. For a Windows XP computer only, go to
www.microsoft.com and search
for the following topics to help with specific firewall setup situations:
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ActiveSync USB Connection Troubleshooting Guide
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ActiveSync with Sygate Personal Firewall
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ActiveSync with Trend Micro PC-cillin Internet Security
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ActiveSync with Norton Personal Firewall